Client Advisor

Acne Studios•New York, NY

3d•Onsite

About The Position

Acne Studios is a progressive luxury house that values collaboration, curiosity, and excellence. We are seeking a full-time Client Advisor for our Acne Studios - Meatpacking store in New York. In this role, you will work collaboratively with your team to build and maintain strong customer relationships, drive sales, and achieve positive business outcomes through exceptional service and attentiveness. We believe in a culture of collaboration where support, inclusion, and trust enable employees to thrive. You will be part of a diverse team with varied roles, skills, and experiences.

Requirements

High aspirations and a focus on details that create substantial impact.
Enjoy working as a team and embrace feedback for self and others' development.
Curiosity and ability to thrive in a dynamic environment.
Cooperation, respect, and clear communication.
Ambition to learn and grow.
Interpersonal and communication skills to provide excellent service and build strong relationships with customers.
Ability to identify customer needs, cross-sell products, and close sales to achieve individual and store sales targets.
Responsiveness with an ability to resolve customer concerns or issues in a professional manner.
Previous customer-facing role within the retail or hospitality industry.
Proven ability to drive sales and exceptional customer service.
Customer relationship management (CRM) and clienteling experience.
Fluent in English.

Nice To Haves

Additional languages based on market requirements.

Responsibilities

Care for customers in the store and throughout the entire customer cycle.
Manage and execute omni channel services.
Welcome and guide customers through a smooth customer cycle, attending to all details to provide a best-in-class client experience.
Achieve sales, conversion, and clienteling targets.
Uphold administrative procedures and skillfully manage inventory.