Client Advisor

Richemont•Costa Mesa, CA

12d•$25 - $28•Onsite

About The Position

Roger Dubuis has been at the forefront of contemporary Haute Horlogerie since 1995. Its audacious creations, firmly anchored in the 21st century, embody substantial expertise expressed through the finest watchmaking mechanisms combined with powerful and daring designs. Boldness and extravagance are the brand’s signatures, and determination its driving force. The Roger Dubuis Excalibur and Velvet collections are distributed worldwide through an exclusive sales network and boutiques. The quest for excellence, the long search for the right gesture, as well as the development of unique skills are all defining characteristics of the Geneva-based Swiss Maison.

Requirements

Possess an entrepreneurial mindset
Team player with great organizational skills
Passionate about High Watchmaking and UHNWI Lifestyle
Sensitive to the luxury watch industry and competitors
Comfortable working with an UHNWI international clientele
Languages: English (Mandarin and Spanish are a plus)
Bachelor’s degree or equivalent preferred
Travel required 40%
Team player, hard worker and positive
Ability to work in fast paced environment
Excellent interpersonal, communication and organizational skills
Creative, entrepreneurial & proactive
Fluent in English
Other languages a plus (Mandarin Chinese, Spanish)

Nice To Haves

Mandarin and Spanish are a plus

Responsibilities

Achieve the boutique monthly and annual sales turnover, in line with Roger Dubuis commercial strategy, sales ceremony and client service excellence.
Cultivate and develop a network and a loyal clientele.
Provide excellent customer service and after-sales experience to clients.
Deliver bespoke experiences for Ultra High Net Worth Individuals (UHNWI) clients to keep them engaged with the brand.
Share the Roger Dubuis story, our commitment to quality standards and collections with clients.
Generate new business opportunities through participation in social functions within the community; invite current and prospective clients to in-boutique events and utilise social media platforms and other support to reach out to clients.
CRM - Enrich the customer database with accuracy, communicate on novelties, events and giftings, campaigns and reporting.
Maintain high standards of boutique presentation and ensure merchandise is properly maintained and secured at all times.
Follow all implemented Maison policies and procedures involving security, consignments, after sales services, and valuation requests.
Take part actively in meetings, cycle inventory counts, and all daily operations as required.
Assist fellow Boutique Ambassadors during a sale – i.e. customer service, gift wrapping, conveying pieces from the stock.
Perform all the “back of the house” activity that make boutique operates smoothly.
Perform any selectivity entrusted task by the Boutique Manager – i.e. re-stocking, display, sales accessories follow-up and maintenance.
Respect, apply and promote compliance and security rules.