BMW/MINI of Fort Wayne Client Advisor

Kelley Automotive Group LLC•Fort Wayne, IN

1d•Onsite

About The Position

The Client Advisor is the primary contact between the sales department and the customer, responsible for maintaining customer enthusiasm for BMW/MINI products and services. This role involves learning and presenting a non-confrontational selling process, delivering vehicles, conducting demonstration rides, and prospecting for new customers. The advisor will also introduce sold customers to the financial services manager, log customer information in the CRM system, and assist with vehicle display. Additionally, the role requires helping to resolve customer challenges, greeting customers promptly, and building relationships with the service and parts departments. Maintaining a clean work area and company demonstrators, adhering to a no-smoking policy in company vehicles, and keeping the product brochure area neat are also key responsibilities. The advisor must attend training programs, maintain thorough knowledge of products and services, and practice industry ethics.

Requirements

High School diploma or the equivalent.
Ability to read and comprehend instructions and information.
Valid driver’s license and a good driving record.
Professional personal appearance.
Good judgment and motivation.
Good communication skills with customers.

Nice To Haves

Some college preferred.

Responsibilities

Serve as the primary contact between the sales department and the customer.
Maintain customer enthusiasm for products and services.
Learn and present the non-confrontational selling process to every interested customer.
Deliver vehicles personally as directed by the supervisor.
Work assigned shifts.
Conduct a demonstration ride for every customer.
Prospect for customers using telephone, email, direct mail, personal contacts, and referrals as directed by your supervisor.
Introduce every management-approved sold customer to the financial services manager.
Log all customer information into the CRM system as required by your supervisor.
Assist in proper vehicle display both inside the showroom and on the display lots.
Attend all scheduled sales meetings.
Help resolve any challenges a customer might have before and after a delivery.
Greet all customers promptly and courteously upon their arrival at the dealership.
Develop a relationship with the service and parts departments based on trust and a mutual understanding of customer satisfaction.
Believe and live the Kelley Automotive philosophy both on and off assigned shifts.
Maintain work area in a clean and uncluttered fashion, free of personal effects.
Keep company demonstrators clean and presentable at all times, including adhering to a no-smoking policy in company vehicles or on any Kelley campus.
Straighten and keep neat the product brochure area when needed and time permits.
Straighten lot and remove snow from vehicles as directed by Management.
Attend training programs as required by management.
Maintain thorough knowledge of all products and services Kelley and the manufacturers offer, as well as those offered by competitors.
Know, understand, and practice the ethics of the auto industry.