Client Advisor, Full Time
About The Position
Ferragamo is seeking a Full Time Client Advisor for their Topanga Location. The Client Advisor will provide excellent and specialized customer service by creating emotionally enriched relationships with clients, developing and nurturing loyal client relationships through personal connections and CRM initiatives. They will manage and drive sales by understanding client desires and creating a hand-crafted experience to achieve the best sales performance. Ferragamo is a global luxury brand known for its craftsmanship and range of products, with approximately 3,800 professionals worldwide and around 400 directly operated stores. The company is certified as a Great Place to Work.
Requirements
- Caring, authentic trusted client advisor: an intuitive sales associate with a passion for style.
- Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients.
- A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
- Being a master of storytelling and the art of asking engaging questions.
- Courageous with ideas and innovative in your approach, always ready to grow and learn.
- Computer knowledge to track inventory.
- Proficient English language skills; knowledge of second language preferred.
- Previous retail sales experience preferred, luxury retail experience a plus.
- Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents.
- Ability to effectively communicate with customers, peers, and management.
- Ability to communicate on the telephone with proper etiquette.
- Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
- Ability to work as part of a team and take initiative independent of direct supervision.
Nice To Haves
- knowledge of second language preferred
- luxury retail experience a plus
Responsibilities
- Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.
- Actively promotes a positive work environment through teamwork and collaboration.
- Assist operations team by maintaining stock of designated area on selling floor and in stock room.
- Transform each client experience into magical moments by creating a hand-crafted experience, and engage in the selling ceremony that makes the client feel confident and energized.
- Cultivate a long-term authentic bond with clients by making them feel the experience is truly about them.
- Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision. Demonstrate expert styling and brand knowledge.
- Promote cross selling to increase UPT sales metrics.
- Capture customer data in the company’s CRM database to connect with clients to maintain and develop relationships.
- Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the client.
- Sales—in person, telephone, email, etc.—which includes having the physical ability to wait on customers and fit them properly with shoes.
- Clearly understand company set KPI’s and exhibits the ability to identify strategies to enhance performance standards.
- Takes an aggregate approach to identify and recommend merchandise across all channels.
Benefits
- Great Place to Work certification
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
