Client Advisor - South Coast Plaza

Moncler Group•Costa Mesa, CA

1d•Onsite

About The Position

We are Stone Island, a defiantly independent community and a globally recognised icon of independent spirit, leadership, and innovation. We are looking for someone to deliver the Stone Island Customer Experience with passion and authenticity. This role involves welcoming and guiding clients through our values and heritage, understanding their needs, and offering genuine advice. As the direct point of reference in store, the Client Advisor builds the Stone Island community by establishing and nurturing long-lasting relationships with clients.

Requirements

At least some experience in sales roles in Fashion Retail/ Hospitality; or interest/study in Fashion related courses
Client service and commercial mindset
Trustworthiness, attendance, flexibility, agility, attitude for teamwork
Fluency & sophistication in local language, proficiency in English - additional languages is a plus
Good image and look coherent with the Brand style
Openness to new technologies

Nice To Haves

Experience in Luxury and Contemporary Retail environment is a plus

Responsibilities

Collects Client's valuable information throughout the journey
Proactively engages in 1to1 activities to nurture the relationships with Clients
Has strong knowledge of the collection
Provides insights on fabrics and products specificities
Drives Sales, achieving individual results and contributing to the team ones
Maximizes sales opportunity leveraging cross selling
Supports BOH organization and procedures implementation as well as replenishment / transfer activities
Supports the maintenance of the store's visual merchandising standards
May have opening and closing responsibilities