Client Advisor/ Stylist - Rodeo Drive

Valentino•Los Angeles, CA

44d•$20 - $24•Onsite

About The Position

The Client Advisor role is a crucial and contributes to the driving sales through providing a genuine experience to each client. We are selling dreams, emotions and entertainment. We can’t be mechanical in the way we do things.

Requirements

Previous luxury retail sales with relevant clientele focused experience.
Proven track record in achieving sales results.
Exceptional clientele, customer relationship building skills.
Demonstrate strong verbal and written communication skills.
Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.
Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
Foreign Languages a plus.
Action oriented; drive for results.
Problem-solver.
Must be a team player.

Responsibilities

Master the Client Journey to create strong long term client relationships.
Clientele and proactive engagement with existing and potential clients.
Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
Aware of CRM targets and actively engages in all actions to reach them.
Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe.
Consistently captures client data and takes notes of all qualitative information.
Knows their portfolio of customers, and the VVICs and VICs they handle.
Consistently works to achieve given sales, KPIs and CRM targets.
Strive to discover your clients and their every need, and to guide them across all categories of the brand.
Familiar with current fashion and in season trends to curate looks.
Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
Stay informed about new arrivals, seasonal trends, and special events within the store.
Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints).
Ensure product maintenance, replenishment on the floor.
Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.
Knowledge and understanding of company policies and procedures.
Ability to use POS system to perform all client transactions.
Where an Ops team member is not present takes an active part to the execution of operational tasks (including shipping/receiving).