Client Advisor/ Stylist- South Coast Plaza

Valentino • Costa Mesa, CA

2d • $22 - $24 • Onsite

About The Position

At Valentino, we don't just sell luxury products, we create unforgettable experiences. Every interaction is an opportunity to bring dreams, emotion, and craftsmanship to life. As a Client Advisor, you will serve as a brand ambassador, building meaningful relationships with clients, delivering exceptional service, and curating personalized shopping experiences that inspire loyalty and drive boutique performance.

Requirements

• Previous luxury retail sales with relevant clientele-focused experience.
• Proven track record in achieving sales results.
• Exceptional clientele and customer relationship building skills.
• Demonstrate strong verbal and written communication skills.
• Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.
• Ability to work a flexible schedule based on business needs which includes evenings, weekends and holidays.
• Action oriented; drive for results.
• Problem-solver.
• Must be a team player.

Nice To Haves

• Foreign Languages a plus

Responsibilities

• Master the Client Journey to create strong long term client relationships.
• Clientele and proactive engagement with existing and potential clients.
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Be aware of CRM targets and actively engage in all actions to reach them.
• Implement personalized reach-out campaigns and utilize all clienteling tools available to complete CRM tasks within the given timeframe.
• Consistently capture client data and take notes of all qualitative information.
• Know their portfolio of customers, and the VVICs and VICs they handle.
• Consistently work to achieve given sales, KPIs and CRM targets.
• Strive to discover your clients and their every need, and to guide them across all categories of the brand.
• Be familiar with current fashion and in-season trends to curate looks.
• Develop strong product and fit knowledge via company trainings, tools and in-store employee fit sessions.
• Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and special events within the store.
• Assist with all sales and after-sales activities (boutique returns, end of season, customer returns, repairs, complaints).
• Ensure product maintenance and replenishment on the floor.
• Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
• Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
• Liaise with the Visual team to follow display guidelines; verify and report all relevant information to store management.
• Knowledge and understanding of company policies and procedures.
• Ability to use POS system to perform all client transactions.
• Where an Ops team member is not present, take an active part in the execution of operational tasks (including shipping/receiving).

Benefits

• Hourly pay range: $22.00 - $24.00 per hour
• Commission opportunities in addition to base pay
• Competitive benefits package including medical, dental, and vision coverage
• 401(k) retirement savings plan
• Paid Time Off (PTO) and paid sick time
• Career growth and development opportunities within a globally recognized luxury brand

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed