Client Advisor-Sales

Hendrick Automotive Group

7d•Onsite

About The Position

Sells new or used vehicles at a profit to the dealership, while ensuring customer satisfaction. This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include meeting dealership sales goals, greeting customers and determining their vehicle needs, explaining features and demonstrating vehicle operation, suggesting optional equipment, computing and quoting sales prices, completing sales paperwork, arranging for delivery and registration, researching vehicle availability, engaging in business development, and addressing customer concerns. The role also requires maintaining customer satisfaction standards, maintaining an organized work area, participating in training, accurately recording work hours, following safety regulations, demonstrating core values, and complying with company policies and procedures.

Requirements

Prior sales and/or customer service experience desired.
Intermediate knowledge of Microsoft Office products.
Intermediate ability to learn web applications for customer management.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.

Nice To Haves

GED
High School Diploma
Associate Degree
Bachelor Degree
Master Degree
Doctorate Degree
Accounting
Automotive
Business
Human Resources
Information Technology
up to 3 years
Valid Driver’s License
Automobile Salesperson License

Responsibilities

Meets dealership sales goals.
Greets customer and determines make, type, and quality of vehicle desired.
Explains features and demonstrates operation of vehicle in showroom or on demonstration drive.
Suggests optional equipment for customer to purchase.
Computes and quotes sales price, including tax, trade-in allowance, and discount.
Completes paperwork accompanying vehicle sales, including but not limited to, preparing sales slip or sales contract.
Arranges for delivery and registration of vehicle.
Researches availability of models and optional equipment.
Engages in business development.
Addresses customer concerns.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned