Client Advisor - Remodeling Services

Cogent Talent Solutions • Springfield, WV

3d

About The Position

Our client is seeking a motivated, people-oriented Client Advisor - Remodeling Services to support residential remodeling and construction projects. This role is focused on helping clients navigate early-stage decisions, understand their options, and move confidently from initial inquiry through signed agreement. This is a relationship-driven, consultative role, not a transactional sales position. The ideal candidate enjoys working with people, building trust, and guiding clients through home improvement decisions with clarity and professionalism.

Requirements

• Strong working knowledge of residential construction methods and remodeling workflows (kitchens, baths, additions), along with familiarity with key material systems such as cabinetry, tile, fixtures, and flooring.
• Ability to evaluate site conditions, understand constructability constraints, and anticipate trade sequencing and project challenges.
• Solid understanding of job costing principles, margin dynamics, and the impact of change orders.
• Capable of developing well-defined project scopes, identifying cost risks, and making decisions that support overall project profitability and accuracy in estimating.
• Experience using CRM platforms and pipeline tracking tools to manage opportunities and client interactions.
• Comfortable working with spreadsheets, and proposal development.
• Proficient in field documentation (photos, measurements, digital notes).
• Able to operate effectively in a less structured environment while contributing to the development and improvement of systems, processes, and workflows.

Responsibilities

• Serve as the primary point of contact for prospective clients, responding to inbound inquiries and referrals while building strong, trust-based relationships.
• Help clients understand project options, budget considerations, and design direction. Translate needs into clear recommendations without requiring deep technical estimating knowledge.
• Manage the full front-end client journey, from first conversation through proposal acceptance and signed agreement.
• Present project proposals, explain scope at a high level, address questions, and guide clients toward informed decisions.
• Track all opportunities using CRM tools, maintain accurate records, and ensure timely follow-up throughout the sales cycle.
• Deliver a professional, responsive, and positive client experience throughout the entire engagement process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed