Client Advisor Manager, Grenoble

Moncler Group•New York, NY

2d•Onsite

About The Position

The Client Advisor Manager of Grenoble is a Brand Champion who embodies the Moncler Client Promise and represents the Brand's values in every client interaction. Reporting to the Associate Store Director, this role leads and coaches a team of Client Advisors while serving as the 5th Avenue advocate and in-house subject-matter expert for the Moncler Grenoble collection, responsible for building genuine Grenoble fluency across the team, ensuring that every advisor can speak to the category with authority in front of clients. Moncler Grenoble represents the pinnacle of luxury performance, where function meets fashion and the mountains meet the city. Combining technical innovation with alpine heritage, the collection creates elevated apparel for clients who seek uncompromising performance and sophisticated style.

Requirements

Minimum 5 years of progressive luxury retail experience.
Minimum 2 years of leadership experience managing high-performing retail teams.
Experience in luxury fashion, premium sportswear, ski, outdoor performance, or technical apparel brands preferred.
Experience designing and delivering product training, clinics, or train-the-trainer programs strongly preferred.
Personal passion for skiing, mountain culture, alpine travel, or luxury outdoor lifestyles strongly preferred.
Passion for ski, mountain, and outdoor culture with an appreciation for luxury performance apparel.
Strong understanding of technical outerwear, layering systems, and performance products preferred.
Exceptional storytelling skills with the ability to communicate Grenoble's technical innovation, performance, and alpine heritage.
Proven ability to build lasting client relationships and drive client development.
Strong leadership and coaching skills with a passion for developing high-performing teams.
Proven ability to teach and transfer technical product expertise, translating complex performance features into training the team can confidently deliver to clients.
Commercially driven with strong business acumen and analytical capabilities.
Ability to drive results without compromising ethics, service, or quality.
Professional presence with excellent verbal and written communication skills.
Technologically proficient with Microsoft Office and clienteling platforms.

Nice To Haves

Bachelor’s degree a plus.

Responsibilities

Ensure the team consistently delivers the Moncler Client Promise through exceptional client experiences by providing ongoing coaching, observations, and feedback.
Serve as the in-store Grenoble authority, coaching the team across technical performance, ski culture, and styling, cultivating genuine category expertise on the floor.
Design and deliver an ongoing Grenoble education program; product clinics, seasonal training, and floor-side coaching, to ensure every Client Advisor can confidently speak to fabric technology, construction, and alpine heritage with clients.
Identify team development and training needs and partner with the 5th Avenue Training Lead, to tailor individual development plans.
Recruit, develop, and retain top talent, with a passion for performance, while supporting succession planning in partnership with the Store Director and Human Resources.
Foster a collaborative, inclusive, and high-performing environment where trust, respect, and continuous development are valued.
Proactively assess and manage performance against expectations, partnering with Store Leadership and Human Resources on performance management and progressive discipline.
Conduct regular one-on-one meetings and performance reviews.
Lead by example and establish a client-centric mindset that delivers exceptional luxury experiences.
Cultivate long-term client relationships through deep product knowledge, storytelling, and exceptional service that reflects Grenoble's technical and après-ski DNA.
Build lasting relationships with clients who are passionate about mountain sports, outdoor performance, wellness, and elevated lifestyle experiences.
Support the team in leveraging CRM tools to execute clienteling strategies, appointments, outreach, and follow-up activities.
Monitor team performance to ensure excellence in client development, retention, and repeat business.
Partner with the Client Relations Manager and store leadership to support Grenoble-focused client activations, seasonal launches, and exclusive events.
Drive conversion and new client acquisition during Client Experience Management (CEM) segments.
Own the commercial performance of the Grenoble business within the 5th Avenue Flagship, ensuring year-round Grenoble awareness and growth.
Develop action plans that maximize sales opportunities, client acquisition, repeat business, and category growth.
Monitor KPIs including sales productivity, conversion, average transaction value, units per transaction, CRM engagement, and client retention.
Partner with Merchandising to provide qualitative feedback regarding product performance, client insights, local market trends, and competitive opportunities.
Communicate product launches, seasonal collections, and business priorities through inspiring daily briefings and team animations.
Collaborate closely with Visual Merchandising to ensure the Grenoble environment reflects the premium positioning of the collection.
Lead by example with service excellence and elevated client experiences.
Demonstrate exceptional technical product knowledge and translate innovation, features and benefits and après ski styling into relevant client experiences through authentic expertise and storytelling.
Coach the team to confidently introduce clients to the Grenoble collection while identifying opportunities to cross-sell across Moncler categories.
Manage client flow during Client Experience Management (CEM) segments to ensure every client receives exceptional service.
Proactively resolve escalated client situations while preserving long-term client relationships.
Maintain a visible leadership presence on the sales floor, ensuring the Moncler Client Promise is consistently delivered.
Collaborate with Operations, Human Resources, Asset Protection, and other cross-functional partners to ensure compliance with Company policies and procedures.
Support and maintain visual merchandising standards, ensuring the Grenoble presentation reflects the premium positioning of the collection.
Ensure grooming standards and luxury presentation expectations are consistently upheld.
Support inventory accuracy and operational excellence for the Grenoble assortment.