Client Advisor I - Clewiston

Seacoast Bank•Clewiston, FL

10d•Onsite

About The Position

The Client Advisor I is responsible for relationship building with customers, including preparing for interactions, building rapport, understanding financial goals, and matching customer needs to Seacoast Bank products and services. This role also involves explaining products and services, closing sales, asking for referrals, and demonstrating strong customer-facing technology skills. The position requires prompt response to customer needs, collaboration with internal partners, participation in community events, and delivering presentations. Additionally, the Client Advisor I must build proficiencies in consumer deposit and lending products, develop an understanding of small business products, and demonstrate proficiency in outbound calling and identifying referral opportunities. In terms of operations, the role includes opening and processing accounts, performing account maintenance, handling transactions, and ensuring adherence to bank policies, AML/BSA requirements, audit procedures, and security protocols. The Client Advisor I is also responsible for balancing their cash drawer daily and following management direction to resolve customer issues.

Requirements

High School Diploma or equivalent required.
Minimum of 6 months cash handling experience required.
College degree or 1+ years in retail sales and/or financial services experience required.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Responsibilities

Prepare for various customer interactions and build rapport.
Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers.
Match customer needs to Seacoast Bank products and services.
Confidently and proficiently explain Seacoast Bank products and services to customers.
Close sales based on customer needs.
Ask for referrals from new and existing customers.
Exhibit good listening skills and speak clearly and persuasively.
Demonstrate strong understanding of Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
Respond promptly to customer needs and requests for service.
Quickly seek out appropriate people in more complex financial matters.
Balance business needs with customer requests while managing potential risk to the bank.
Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.
Participate in community, charitable or civic events.
Deliver presentations regarding banking products/services through networking events.
Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.
Actively pursue NMLS registration status.
Build proficiencies in all consumer deposit and lending products and processes.
Develop an introductory understanding of small business deposit and lending products and processes.
Demonstrate proficiency in outbound calling process.
Develop skills to identify referral opportunities with internal business partners.
Open and process accounts, perform account maintenance, process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures, to include AML/BSA requirements.
Ensure branch adherence to AML/BSA requirements, audit procedures, dual control, security, Business Continuity, and all other regulated banking requirements.
Review and adhere to branch operational procedures and controls while communicating updates to associates.
Follow up on all audit deficiencies.
Balance cash drawer daily and monitors own work for accuracy.
Follow instructions and responds to management direction to help resolve more difficult customer objections and solves problems in a timely and positive manner to retain the customer relationship.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.