Client Adoption Advisor

Merative

1d•$145,778 - $218,667•Remote

About The Position

Operating with a high degree of autonomy, the Client Adoption Advisor serves as a strategic lead responsible for driving innovation adoption and client referenceability through oversight of pre- and post-commercial launch activities. This role provides end-to-end coordination across cross-functional teams - including Product, Development, Design, Implementation, Training, Go-to-Market, and Client stakeholders—to ensure alignment, operational readiness, and successful delivery of launch objectives. The Client Adoption Advisor also manages relationships with customers participating in pre-commercial initiatives, helps guide them through the adoption journey, and supports a positive client experience that contributes to long-term adoption and referenceability.

Requirements

Minimum 10 years of experience in project management or services.
Minimum 5 years of experience with healthcare organizations and imaging IT
Experience managing pre-commercial, including beta/pilot clients, early adopters, or client innovation partnerships
Demonstrated success driving enterprise-level product adoption and change management initiatives across complex client environments
Working knowledge of healthcare IT systems, clinical workflows, and interoperability concepts (e.g., HL7, FHIR preferred)
Ability to identify trends and convert insights into actionable adoption strategies and product feedback
Experience building scalable adoption frameworks, playbooks, or enablement programs
Skilled in facilitating cross-functional workshops and client-facing strategy sessions
Demonstrated ability to lead through influence without direct authority across matrixed organizations and align diverse client priorities
Bachelor’s Degree in Business, Healthcare, Organizational Development or related discipline or equivalent work experience

Nice To Haves

Advanced consultative skills to build client relationships to foster a sense of confidence as a trusted advisor while managing change
Strong written and oral communication with the ability to present ideas in business-friendly and professional manner
Advanced judgment, problem resolution, organizational, cross-collaboration, conflict resolution, negotiation, and decision-making skills
Familiarity with quality management systems and working in (FDA) regulated environments.

Responsibilities

Organizes and leads client engagement to map use cases and accelerate product adoption
Orchestrates impactful customer-facing sessions including planning office hours, demonstrations, and education
Fields management of strategic accounts during adoption and through to referenceability.
Proactively identify, mitigate and escalate barriers to adoption, including user resistance and operational inefficiencies
Assist in defining KPIs for user engagement, stakeholder satisfaction, and adoption success
Propose and execute recommendations for sustainable stakeholder engagement
Partners with Cross Functional Leaders during launch, integration, and deployment to drive adoption and build repeatable processes
Collaborates with implementation teams to launch releases to strategic clients
Coordinates and oversees the completion of all aspects of pre-commercial projects; Ensures adherence to master plans and schedules.
Ensures new product releases include adoption-ready materials for immediate use by Merge and clients
Develops project/program proposals and effectively communicates requirements to gain management support and buy-in.
Collaborate with product and marketing teams to create scalable adoption resources (playbooks, webinars, and micro-learnings), customer participation and thought leadership.
Provide strategic feedback to cross-functional teams based on adoption patterns, user experience and implementation blockers
Mentors and inspires team members cross-functionally to accomplish group goals.
Lead strategic clients from adoption through to referenceability
Manage reference client community
Assists as needed in product lifecycle management
Assist in client participation in events like Merge Live, Advisory Boards and Trade Shows