Client Administrator

The SSI Group, LLC.•Mobile, AL

3d•Onsite

About The Position

The Client Administrator is responsible for executing and supporting day-to-day client operations across SSI’s healthcare revenue cycle SaaS platforms. This role bridges client support and client management by ensuring accurate operational execution, reporting, and revenue cycle workflows. The Client Administrator translates client needs and support activities into structured operational workflows, ensuring consistency, data integrity, and performance improvement aligned to SSI’s A4 (Agile, AI, Automation, Architecture) model.

Requirements

Demonstrated ability to analyze complex information, identify issues, and develop effective, practical solutions.
High level of precision and care in reviewing data, ensuring accuracy, completeness, and reliability.
Strong written and verbal communication skills, with the ability to collaborate effectively with internal teams and communicate confidently with clients.
Proven ability to organize work, manage time efficiently, and meet deadlines in a fast‑paced environment.
Ability to manage multiple workflows and competing priorities simultaneously while maintaining quality and responsiveness.
Must be able to interact cordially and productively with co-workers in a team environment.
Ability to work under pressure and to prioritize.
Must be able to proficiently read and write in English.
Must possess effective communications skills with ability to handle difficult situations.
Must be able to make independent judgment decisions with minimal supervision.
Must be able to see clearly with or without corrective lenses and hear clearly with or without aids.
Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other equipment, regularly.
Bachelor's degree in Healthcare Administration, Business Administration, or related field.
3–5 years of experience in healthcare revenue cycle and provider operations.
1 year experience with reporting tools, Excel, and/or BI platforms
1 year working knowledge of ANSI X12 EDI transactions (270/271, 837, 277, 835)
1 year familiarity with SaaS platforms, system configurations, and data workflows.

Responsibilities

Execute daily tracking across eligibility (270/271), claims (837), rejections (277), and remittance (835)
Monitor operational performance and identify issues or anomalies
Ensure timely and accurate processing of client transactions
Track client KPIs and investigate root cause issues
Support Client Support Specialists with issue investigation and resolution
Perform deeper analysis on recurring or complex issues
Coordinate with Client Manager for escalations
Generate and maintain client reports, dashboards, and KPIs
Analyze denial rates, rejection trends, and throughput metrics
Provide actionable insights to Client Managers
Participate in client calls to provide operational updates
Track and complete follow-up actions from meetings
Support preparation of QBRs and performance reviews
Identify opportunities for automation and workflow optimization
Support implementation of ARC auto-corrections and rule enhancements
Reduce repeat issues through process improvements
Other duties as assigned.