Client Activation Executive

U.S. Bank • Minneapolis, MN

20h • Hybrid

About The Position

The Client Activation Executive is a dedicated resource responsible for delivering premium, white-glove service to clients participating in the Accelerated track. Manages the end-to-end engagement process, acting as the primary liaison between the client and internal teams to ensure readiness, seamless transitions, and personalized support that accelerates implementation and speed to revenue.

Requirements

• Bachelor’s degree in business administration, Communications, or related field (or equivalent experience).
• 3+ years of experience in client engagement, account management, or customer success roles.
• Proven ability to manage multiple projects and stakeholders simultaneously.
• Exceptional communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Experience delivering training or onboarding to clients or internal teams.
• Proficiency with CRM systems and Microsoft Office Suite.
• Bachelor’s degree, or equivalent work experience
• Typically eight to 10 years of relevant experience

Nice To Haves

• Experience in financial services, consulting, or enterprise solutions environments.
• Familiarity with accelerated client onboarding or premium service models.
• Ability to analyze client feedback and implement process improvements.
• Demonstrated success in driving client satisfaction and retention.

Responsibilities

• Serve as the primary point of contact for Accelerated track clients from verbal award through transition to Relationship Manager (RM).
• Drive faster implementation and revenue realization through strategic coordination and personalized support.
• Manage the end-to-end engagement process across all internal teams, ensuring timely delivery, readiness, and client satisfaction.
• Gather outstanding requirements from the client, ensuring smooth transitions and proactive issue resolution.
• Partner with internal stakeholders to remove roadblocks and ensure client success.
• Maintain detailed documentation of client interactions, requirements, and progress toward milestones.
• Ensure clients receive timely responses and proactive support throughout the engagement period.
• Provide personalized client training, including walkthroughs of key processes.
• Remain engaged until either six months of spend or 30% spend attainment is reached, whichever occurs later.
• Initiate client feedback surveys for RM transition; to be levered during initial business review.
• Leads the identification, design, development, and implementation of technical and systems-related projects, partnering with internal and external stakeholders to deliver solutions aligned with user needs and timelines.
• Oversees project team performance, supports user training and project evaluation, and ensures successful delivery through effective team and project management.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees