Client Accounts Administrator - PT/MT

DLA Piper•San Diego, CA

13d•$41 - $66•Hybrid

About The Position

The Client Accounts Administrator - PT/MT, working in collaboration with and in support of the firm’s strategic initiatives, is expected to successfully manage the firm’s top-tier billing portfolios based on defined support models to include highest volumes and fees for institutional, high-profile clients and attorneys. Serves as proxy for regional supervisors as needed and is considered a subject-matter expert in the field of billing. Represents the department by participating in client meetings and across groups and sets and drives agendas impacting billing practices and processes. Works with a team of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined billing and client account services to attorneys of the firm. Responsible for handling the most complex domestic and global billing clients. Edits, proofreads, finalizes, and submits invoices to clients on a monthly billing cycle. Researches client billing data and provides detailed analysis to attorneys and support staff. As part of the team, provides and ensures a cohesive, full-cycle billing support solution to billing attorneys with complex domestic and international billing books. Provides training and mentoring to other staff members on all billing procedures.

Requirements

High School Diploma or GED.
5 years’ successfully managing high volume billing portfolios in a fast-paced environment.
Expert level of knowledge and experience with direct billing or client accounts (to include domestic, global and e-Billing) for a law or professional services organization required.
Strong computer skills including advanced proficiency in Excel and accounting system, such as Aderant.
Proficiency in e-billing applications, such as Bill Blast or e-Billing Hub.
Strong communication and interpersonal skills required to interact with staff and timekeepers.
Must be team-oriented and have ability to work effectively and collaboratively in a fast-paced environment.
Must be an accurate proofreader and have strong attention to detail.
Ability to troubleshoot and resolve complex problems required.
Must have proven analytical skills.
Has ability to work independently and is able to take direction well.
Communicate effectively, both verbally and in writing, with clients, lawyers, business professionals, and external audiences.
Produce high-quality work and respond to correspondence in an efficient, timely, and professional manner.
Meet deadlines, manage competing priorities, and commit to meeting high standards.
Comply with firm policies and procedures.
Maintain confidences as required in a law firm environment.

Nice To Haves

Bachelor’s Degree in Accounting, Finance or similar field highly preferred.
Experience as a team lead preferred.

Responsibilities

Manage complex billing in terms of volumes, global clients, and electronic billing assignments.
Perform a variety of duties to support the full billing cycle to include reviewing and editing prebills, seeking requisite approvals for deferrals, write-offs and time transfers.
Field billing inquiries and track and resolve tickets assigned by the Accounting Service Desk on a daily basis, meeting SLA requirements for response and resolution.
Demonstrate high level of proficiency in BillBlast and key electronic billing vendor sites, quality assurance prior to client invoice finalization, and root-cause analysis for electronic bill rejection, pursuing root-cause rejection resolution.
Maintain an accurate description of all client billing requirements, which may also include guidelines established by the client’s general counsel, and update and track changes as necessary.
Responsible for obtaining complex monthly reporting that may require collaboration with other teams, reviewing data for accuracy prior to submitting.
Gather and submit accrual information based on client requirements.
Finalize invoices and submit directly to the client or provide to attorneys for transmission.
Submit finalized invoices electronically based on client requirements.
Continuously strive to improve client service and deliverables, utilizing knowledge of the legal industry to deliver appropriate solutions.
Share expertise and knowledge to support team member development and effectively engage with all team members.
Proxy for or with managers when additional team support is required.
Drive improvements through collaboration with other departments.
Engage appropriate tools and resources provided to effectively deliver assignments and meet deadlines, managing time efficiently.
Coordinate and lead global client unified billing, including managing global client account assignments and performing all full-cycle billing functions.
Liaise directly, or via assigned team support, with international counterparts to obtain accurate accrual and forecasting information for monthly client reporting.
Keep U.S. Billing Timekeeper informed and follow up with international counterparts as required to ensure engaged locations stay within budget and issues invoices timely.
Initiate troubleshooting issues with finance counterparts as needed.
Generate global client LEDES files for electronic billing based on client requirements.