Client Account Team Manager

M3 Technology Consultants • Fairfax, VA

5d • $100,000 - $120,000 • Onsite

About The Position

This role is for an experienced IT leader with a strong blend of technical expertise, strategic thinking, and client relationship management skills. The ideal candidate will have a proven track record of leading technical teams, developing client relationships, and delivering technology solutions that align with business goals. The position requires comfort working with executives, business owners, managers, and end users, and the ability to translate complex technical concepts into practical business recommendations. The role involves helping clients maximize their technology investments through strategic planning, lifecycle management, cybersecurity best practices, cloud adoption, and operational excellence. The candidate should thrive in a fast-paced environment, balancing team leadership, client satisfaction, service delivery, and business growth. A key aspect of the role is mentoring and coaching others, holding team members accountable, and fostering a culture of continuous improvement, while proactively addressing challenges, driving client retention, and maintaining a relentless focus on delivering exceptional service.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Technology, or a related field, or equivalent work experience
• Minimum of 10 years of experience as a Systems Technician, Systems Engineer, Technical Consultant, or similar technical role
• Minimum of 2 years of experience managing technical personnel
• Advanced knowledge of Microsoft Windows desktop and server operating systems
• Advanced knowledge of Microsoft 365, Exchange, SQL, and core Microsoft infrastructure platforms
• Strong understanding of LAN, WAN, routing, switching, wireless networking, and internet connectivity
• Experience designing and supporting cloud based solutions and services
• Advanced knowledge of cybersecurity technologies, including firewalls, endpoint protection, anti spam, and related security solutions
• Experience with VPN technologies including Cisco, SonicWall, OpenVPN, and IPSEC
• Strong knowledge of backup, disaster recovery, and business continuity solutions
• Experience utilizing PSA, RMM, and service management tools
• Ability to analyze and troubleshoot network traffic using tools such as Wireshark
• Ability to align technology recommendations with client business objectives and operational goals
• Strong leadership and team development skills
• Exceptional customer service and relationship management abilities
• Excellent written, verbal, and presentation skills
• Proven analytical and problem solving abilities
• Strong organizational and time management skills
• Ability to effectively prioritize competing demands in a fast paced environment
• Self-motivated with strong attention to detail
• Ability to work independently and collaboratively
• Valid driver's license
• Proof of automobile insurance
• Reliable transportation suitable for business travel

Nice To Haves

• Previous Managed Services Provider (MSP) experience strongly preferred
• Experience leading strategic technology discussions with executives and business owners preferred
• Willingness to travel as needed

Responsibilities

• Lead, mentor, and manage the Client Account Manager (CAM) team, including workload balancing, coaching, professional development, and performance management
• Monitor team utilization, client satisfaction, staffing needs, and service delivery metrics while providing regular reporting to the VP of Technical Services
• Develop and maintain executive level client relationships through strategic planning sessions, business reviews, and ongoing communication
• Serve as the primary escalation point for complex client concerns, service delivery challenges, and account management issues
• Assist CAMs in creating technology roadmaps, budgeting recommendations, lifecycle planning strategies, and long term technology initiatives
• Collaborate with Helpdesk, Field Services, Projects, Security, and Sales teams to ensure a seamless client experience
• Provide technical leadership and guidance regarding networking, firewalls, cloud solutions, infrastructure, cybersecurity, and business continuity planning
• Drive client retention, technology standardization, service improvement initiatives, and business growth opportunities
• Monitor stale tickets, red arrow tickets, client health metrics, and team performance to ensure organizational goals are achieved
• Participate in ongoing leadership, technical, and professional development activities

Benefits

• Very competitive compensation package
• Annual fully paid training for continuing education
• Collaborative team environment
• Entrepreneurial work environment
• Career Growth with an active mentorship program to help guide your advancement as an IT Professional
• Health, dental, vision, sick and vacation leave
• Cell phone reimbursement
• Gym membership
• 401k with a generous employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree