Client Account Supervisor - NEW ORLEANS, LA

Black Box Network Services • New Orleans, LA

48d • Onsite

About The Position

Client Account Supervisor - Make Tech Service Delivery Seamless Location: On-site with a key enterprise client | Schedule: Mon-Fri, 8:00 AM - 5:00 PM If you're passionate about creating exceptional customer experiences, solving problems before they happen, and leading people to do their best work, this role is for you. As our Client Account Supervisor, you'll be the go-to person on-site for a major client-ensuring our managed technology services run like clockwork. You won't just manage operations, you'll own the relationship, guide the team, and help innovate how we deliver technological solutions. Think of yourself as the bridge between technical delivery, customer happiness, and operational excellence.

Requirements

• Education/Experience: Bachelor's degree in business operations or related field preferred (or equivalent hands-on experience).
• Experience That Counts: 2+ years in delivery service or operations, preferably in technology services.
• Supervisory experience leads teams to strong results.
• Tech Skills: Proficiency in MS Office, Outlook, SharePoint, ERP, workforce management tools, and cloud-based systems.
• People Skills: Strong interpersonal and communication abilities to create a collaborative, solution-focused work environment.
• Decision-Making Confidence: Proven ability to handle challenges, make sound decisions, and manage employee issues effectively.

Nice To Haves

• SAP & ServiceNow

Responsibilities

• Be the Point Person - Act as the single point of contact for our client on-site, handling escalations and ensuring issues are resolved quickly and effectively.
• Lead Daily Operations - Oversee the installation, delivery, and deployment of technical resources, ensuring services meet or exceed expectations.
• Drive Customer Experience - Maintain a strong, customer-first environment that's focused on problem prediction, prevention, and resolution.
• Own Small Projects - Manage quotes, approvals, scheduling, materials, and closeout for small jobs-ensuring invoices and reports are accurate and on time.
• Deliver Reports That Matter - Provide weekly, monthly, quarterly, and annual updates that give the client clarity on performance and progress.
• Champion Safety & Quality - Support all safety, performance, and quality initiatives, and escalate incidents as needed.
• Empower the Team - Monitor technician activities, remove barriers, and ensure customer expectations are consistently met or exceeded.
• Fix the Root Cause - Partner with internal teams to address chronic issues and create long-term solutions.
• Communicate Like a Pro - Keep everyone-from technicians to executives-in the loop with clear, professional, and proactive updates.

Benefits

• Make an Impact: Your work directly shapes how a major client experiences our services.
• Lead & Grow: You'll be trusted to lead daily operations while building leadership and technical skills.
• Collaborative Culture: Work with a supportive, high-performing team that values problem-solving and continuous improvement.
• Stable Schedule: Enjoy a predictable Monday-Friday, 8-5 workweek.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Number of Employees: 1,001-5,000 employees