Client Account Manager, Mid-Market (B2C Services - Acquisitions)

Reddit•Los Angeles, CA

10h•Hybrid

About The Position

Reddit is seeking a sharp, positive, and motivated self-starter to join its Mid-Market Sales team in Los Angeles as an Acquisitions Account Manager. This role is crucial for the success of new Mid-Market clients on Reddit. The primary mission is to rapidly onboard new accounts, establish a clear test & learn roadmap, drive campaign optimization, and achieve core client goals within the first six months. The Account Manager will demonstrate the value of the platform by ensuring clients are set up for success on Reddit and are in a rapid scaling mode before seamlessly transitioning them to the Same Store Growth (SSG) Account Executive team. This position requires working in person from Reddit's Los Angeles office 1-2 days per week.

Requirements

4-7 years of experience in a Client Success, Account Management, or Media Planning/Strategy role within digital advertising, social media, or performance marketing.
Strong analytical skills, excellent communication, high attention to detail, and an organized, methodical and proactive approach to working with a high volume of clients and internal teams.
Proficient in using data and working with Excel to provide insights, optimization recommendations and prove ROI.
Expertise in Test & Learn and Measurement Lift methodologies and creating structured learning agendas for clients.
Solid understanding of customer marketing funnel and traditional marketing ecosystem.
Strong technical acumen to ensure signal foundations are determined and implemented.
Understanding of digital measurement, tracking fundamentals and mobile measurement partners.
Tenacious and proactive approach to working through product, process, and client challenges.
Demonstrated ability to cultivate strong relationships with external partners.
A passion for social media, insights, client success and partnerships.

Responsibilities

Lead the process of them activating on Reddit for the first time by supporting them with the Business Manager and initial campaign creation processes.
Lead the signal and technical foundations to ensure all new advertisers have a strong implementation (pixel/CAPI/MMP/measurement).
Proactively analyze campaign performance data, implement a continuous Test & Learn roadmap (e.g., A/B testing creative, audience segmentation), and provide data-backed recommendations to help clients beat their initial goals.
Identify and secure scaling opportunities within the first two quarters by demonstrating clear ROI, leading to expanded budgets and seamless transition to the SSG team.
Collaborate closely with internal teams to ensure clients are onboarded to Reddit effectively by submitting tickets to troubleshoot issues, and improve their set up and performance.
Ensure all clients meet clearly defined Success Criteria and are positioned for high growth before formally transitioning them to the SSG Account Executive.
Monitor and analyze client account performance: The ability to articulate complex data stories in simple language to customers via meetings, presentations and emails.
Introduce and upskill new advertisers on Reddit Pro and Reddit’s organic best practices, and create a journey for them to run across organic and paid successfully.

Benefits

Comprehensive Healthcare Benefits and Income Replacement Programs
401k with Employer Match
Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
Family Planning Support
Gender-Affirming Care
Mental Health & Coaching Benefits
Flexible Vacation & Paid Volunteer Time Off
Generous Paid Parental Leave
Equity in the form of restricted stock units
Commission
Medical, dental, and vision insurance