Client Account Manager

Corpay • Richmond, VA

2d • Onsite

About The Position

Corpay is currently looking to hire a Client Account Manager within our Corpay Payables division. This position falls under our Operations line of business and is located in Richmond, VA. In this role, you will be responsible for managing client relationships, ensuring high levels of customer retention, satisfaction, and operational excellence. You will serve as the primary point of contact for assigned clients, deliver tailored service strategies, provide program training, and drive increased card spend and program adoption. You will report directly to the Manager, Client Success and regularly collaborate with teams across Operations, Sales, Product, and Implementation.
How We Work
As a Client Account Manager, you will be expected to work in an onsite environment. Corpay will set you up for success by providing:
Assigned workspace in Richmond, VA office
Company-issued equipment
Formal, hands-on training

Requirements

• 3+ years of experience in client success, account management, or customer-facing roles
• Strong problem-solving and troubleshooting skills
• Excellent communication and relationship-building skills
• Proven ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with strong organizational skills
• Proficiency in Salesforce or other CRM systems preferred
• Demonstrated business acumen and ability to drive revenue growth
• Comfortable presenting to clients and conducting performance reviews
• Bachelor’s degree preferred or equivalent work experience

Nice To Haves

• Prior experience in fintech, payments, or financial services a plus

Responsibilities

• Managing day-to-day account support and serving as the primary point of contact for assigned clients
• Strengthening client relationships through proactive, high-touch service
• Conducting business reviews to assess program performance and identify growth opportunities
• Executing client service strategies that align with contractual and operational expectations
• Responding to client inquiries through various channels including phone, email, and Salesforce
• Assisting with client onboarding, training, and platform utilization
• Supporting ongoing banking setup and entity onboarding
• Troubleshooting service issues and escalating when necessary
• Driving card spend and program engagement through strategic account reviews
• Making informed operational decisions and requesting financial approvals when appropriate
• Providing program training to new client users and coaching internal Account Managers
• Leading or contributing to special projects and cross-functional initiatives

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level