Client Account Manager

Empower Brands•Alpharetta, GA

About The Position

The Client Account Manager serves as the primary point of contact for assigned clients while maintaining full ownership of the invoicing lifecycle from start to finish. This role blends proactive account management with strong billing, accounts receivable, and data validation expertise. The ideal candidate is highly organized, customer-focused, and detail-oriented, with the ability to manage relationships, resolve issues quickly, and ensure accurate and timely revenue processing. This position works cross-functionally with Operations, Accounting, and internal teams to deliver a seamless client experience while driving financial accuracy and performance.

Requirements

3–5 years of experience in account management, billing, AR, or related role.
Strong customer service mindset and communication skills.
High attention to detail with strong organizational skills.
Experience with billing systems, CRMs, and Excel reporting.
Ability to prioritize, problem-solve, and work independently.

Nice To Haves

Experience in facilities services, janitorial, or B2B service environment.
Experience with Corrigo, Netsuite, or similar platforms.

Responsibilities

Serve as the primary contact for assigned client accounts, ensuring high satisfaction and responsiveness.
Build strong relationships through proactive communication and service follow-up.
Address client inquiries, service concerns, and billing questions promptly and professionally.
Coordinate with Operations to resolve service-related issues and ensure timely follow-through.
Conduct regular account reviews and identify opportunities for service improvements or growth.
Own the full invoicing lifecycle from setup through delivery, adjustments, and resolution.
Generate accurate invoices based on contract terms, service activity, and system data.
Perform thorough data validation to ensure billing accuracy before release.
Monitor accounts receivable and proactively follow up on outstanding balances.
Resolve billing discrepancies quickly while maintaining strong client relationships.
Maintain organized billing records and documentation for audit readiness.
Partner closely with Accounting, Operations, and Customer Success teams to ensure alignment.
Assist with contract updates, pricing changes, and service adjustments in billing systems.
Support process improvement initiatives related to billing workflows and client service.
Contribute positively to team culture and collaborate effectively with coworkers.
Track and report key account and billing metrics to leadership.
Identify trends and recommend solutions to improve performance and efficiency.