Client Account Manager
About The Position
M3 Technology Consultants is seeking a highly motivated Client Account Manager who blends technical expertise with a passion for building strong client relationships. This role thrives in fast-paced, service-oriented environments and takes pride in delivering dependable, high-quality IT solutions that align with client business goals. The ideal candidate communicates clearly with executives, managers, and end users, excels at translating complex technical concepts into practical, business-friendly guidance, and is detail-oriented, accountable, and motivated with a strong sense of ownership over client outcomes. This position involves solving problems, managing multiple priorities, and continuously improving both client environments and service delivery.
Requirements
- Associate’s degree in Computer Science, Information Technology, Business Technology, a related field, or equivalent professional experience
- Minimum of four 4 years of experience as a Systems Administrator, Systems Engineer, or in a related technical role
- Proficiency in Microsoft Windows operating systems and Apple macOS
- Proficiency with Microsoft 365, Google Workspace, Microsoft Office, and QuickBooks
- Experience supporting desktop, laptop, and server hardware from Apple, Dell, Lenovo, or HP
- Proficiency with networking concepts, protocols, and infrastructure design
- Experience with hardware and cloud storage solutions
- Working knowledge of firewall security, endpoint security, web content filtering, and vulnerability scanning tools
- Moderate experience architecting server, network, security, and disaster recovery solutions
- Valid driver’s license
- Proof of automobile insurance
- Reliable transportation capable of safely carrying IT equipment (motorcycles are not suitable)
- Ability and willingness to travel as needed
Responsibilities
- Design, implement, and support IT infrastructure solutions, including firewall security, LAN WAN networks, server environments, and storage systems
- Provide onsite and remote support, monitoring, troubleshooting, and maintenance to ensure reliable performance
- Perform service and preventative maintenance activities, including installations and equipment deliveries
- Support diverse network and end user environments while multitasking across multiple client needs
- Collaborate with internal teams to resolve issues and deliver effective solutions
- Build strong client relationships through consistent, high-quality service
- Understand client operations to recommend IT strategies aligned with their goals
- Communicate effectively with executives, managers, and end users to resolve issues and set expectations
- Represent the company with a professional, solution-focused approach
- Maintain in-depth knowledge of M3TC’s service offerings
- Support Sales efforts by providing technical expertise during the sales process
- Identify new business opportunities by recognizing unmet client needs
- Support clients with IT budgeting, planning, and asset management
- Provide technical specifications for quotes and proposals as needed
Benefits
- Very competitive compensation package
- Annual paid training and continuing education
- Collaborative and supportive team environment
- Entrepreneurial workplace that encourages innovation and ownership
- Career growth supported by active mentorship
- Comprehensive benefits package, including Health, dental, and vision insurance, sick and vacation leave, cell phone reimbursement, gym membership reimbursement, and more
- 401k with a generous employer match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
