Client Account Coordinator

ImpactBio • Newtown, PA

1d • Remote

About The Position

ImpactBio is growing, and we’re looking for a highly organized, proactive, and client-focused Client Account Coordinator to join our team. In this role, you’ll work closely with the Program Leads to support client programs, coordinate cross-functional activities, and help ensure an exceptional experience for both clients and internal stakeholders. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys managing multiple priorities, and wants to grow within a dynamic life sciences organization.

Requirements

• Bachelor’s degree or equivalent experience required
• Strong written, verbal, and interpersonal communication skills
• Excellent organizational skills with the ability to manage multiple priorities simultaneously
• Strong attention to detail and problem-solving abilities
• Proficiency in Microsoft Office Suite and CRM systems
• Ability to work independently while collaborating effectively across teams
• Professionalism, adaptability, and a customer-service mindset
• Ability to thrive in a fast-paced, evolving environment
• Strong time management and follow-through skills

Nice To Haves

• Prior experience in account coordination, client services, customer support, project coordination, or related field preferred

Responsibilities

• Work closely with the Program Leads to support day-to-day client account management and program execution
• Maintain and manage program rosters, including tracking headcount, territory assignments, onboarding/offboarding status, and organizational updates
• Serve as a key point of contact for client communications and ongoing support
• Coordinate client deliverables and ensure timely follow-up on action items
• Partner with internal teams including recruiting, operations, training, and leadership to support client needs
• Maintain accurate records, reporting, and documentation across internal systems
• Monitor account activity and proactively identify and resolve issues
• Prepare client reports, meeting materials, status updates, and presentations
• Support onboarding, scheduling, project coordination, and operational initiatives
• Help ensure a high level of client satisfaction through responsiveness and attention to detail
• Assist with special projects and additional responsibilities as needed

Benefits

• Competitive compensation
• Comprehensive benefits package including medical, dental, vision, and paid time off
• Remote work environment with flexibility
• A collaborative culture where your contributions make a visible impact
• Opportunity for professional growth and advancement
• Exposure to a diverse portfolio of life sciences and healthcare clients
• The opportunity to be part of a high-performing and rapidly growing organization

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level