Client Access Specialist

NORTHERN PINES MENTAL HEALTH CENTER • Long Prairie, MN

1d • Onsite

About The Position

Northern Pines Mental Health Center is seeking a Support Staff to join their team. This full-time position will provide continuous daily supportive services for the Northern Pines Long Prairie Outpatient Office, supporting both Northern Pines clients and staff.

Requirements

• Excellent organizational and interpersonal skills
• Ability to multi task, pay close attention to details, work in a fast-paced environment and work independently at times
• Ability to lift 60lbs on an occasional basis
• Sit and/or stand for long periods of time
• Travel is a function of this position; a valid driver's license is required

Responsibilities

• Effectively utilize necessary technology (computer, email, electronic health record system, fax machine, copier, and multiple-line phone) to complete tasks.
• Check in clients for appointments.
• Administer client screeners and enter data into the electronic health record (EHR); identify clients with a positive score for provider follow-up.
• Obtain treatment consent, privacy practices, and telehealth consent forms; ensure forms are updated annually.
• Schedule client appointments.
• Process referrals according to agency guidelines.
• Routinely verify and update client demographic information (e.g., address, phone numbers, and insurance).
• Manage provider schedules by adding and updating all staff activities and extending recurring appointments.
• Ensure all client appointment blocks are filled.
• Conduct the entire outpatient intake process, including collecting necessary client information, verifying insurance, entering data into the EHR, preparing/sending intake packets, and locating past client files.
• Manage client insurance processes, including verification, fielding questions, obtaining necessary authorizations, and addressing insurance denials.
• Request medical records from external sources and process them once received.
• Perform general clerical duties including filing, scanning documents, answering phones, directing calls, administering forms, confirming appointments, and distributing mail.
• Assist clinicians with various administrative requests.
• Maintain a clean and professional lobby area, including preparing coffee for clients.
• Order office supplies as needed.
• Obtain and enter social determinants of health (SDOH) and provide follow-up for immediate needs (e.g., connecting clients to food boxes for food insecurity).
• Provide resources and referrals to clients as needed.
• Collaborate with all programs within Northern Pines and external community partners.
• Collect and enter client vitals (height, weight, blood pressure, heart rate, and BMI) into the EHR.
• Provide appointment reminder phone calls.
• Follow up with clients who "do not show" for appointments; record all communication in the EHR log in collaboration with the provider.
• Request court and/or police records as needed.
• Assist with the management of the company’s vehicle fleet as needed.
• Receive and process client payments in the office.
• Reserve and manage room check-outs for staff.
• Manage all incoming and outgoing mail.
• Triage clients to the Mobile Crisis Outreach team when necessary.
• Obtain and verify legal custody or guardianship documentation.

Benefits

• Health, Dental, Disability and Life insurance with other additional voluntary options for spousal life, short term disability, accident, hospital indemnity and critical illness plans
• Health Savings account with employer contribution
• 401K with employer match
• Generous paid time off (1st-3rd year 19 days/152 hours for full time then increases with longevity)
• Nine holidays observed per year as follows: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving Day, Christmas Eve Day, Christmas Day and a Weather Float Day.
• Supportive of time off for a healthy work/life balance
• Bereavement Pay
• Travel reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees