Access Specialist

REDISCOVER • Lee's Summit, MO

1d • Onsite

About The Position

ReDiscover is a non-profit community mental health center that has been transforming lives for over 50 years, serving southeastern Jackson County, Missouri. With over 700 dedicated professionals, the organization is passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing, grounded in a culture of compassion, collaboration, and growth. The Client Engagement program, where the Access Specialist will work, is responsible for creating the first impression of care at ReDiscover. This team welcomes clients with professionalism and compassion, completing intakes, coordinating appointments, and guiding individuals to the right programs to ensure a smooth and supportive start to services.

Requirements

• High School Diploma or GED required.
• Ability to commute locally to support multiple locations is required.
• Valid driver’s license, and reliable transportation is required.
• Working knowledge of mental illness and substance use disorders.
• Excellent customer service skills with a recovery focus.
• Strong written, oral, and interpersonal communication skills.
• Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as use of email.

Nice To Haves

• One (1) year of progressive business and/or administrative training is preferred.
• One (1) year of direct service to the target population or other related human service experience is preferred.
• One (1) year of triaging high-volume calls is highly preferred.

Responsibilities

• Greet and serve clients in a professional, friendly, and respectful manner to promote a positive treatment experience.
• Interview prospective clients and/or guardians in person as well as over the phone to complete documents, including client histories, insurance forms, and intake forms.
• Assist with referring clients to the appropriate programs based on the individual’s needs.
• Be flexible to support multiple locations, which may require some local travel to provide support.
• Complete regular administrative duties, including but not limited to: telephone coverage, appointment scheduling, monitoring wait lists, and referral(s) as appropriate for the client.
• Collect and maintain information about clients and document interactions within ReDiscover’s designated electronic medical record.
• Communicate and collaborate with an internal multi-disciplinary team to address various aspects of wellness and ensure positive communication regarding the coordination of client care.

Benefits

• We’re committed to your professional development and will support your growth as an Access Specialist through training, collaboration, and meaningful work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees