Client Access Representative (Versailles/ Morgan County)

Brightli • Versailles, MO

8d • Onsite

About The Position

The Client Access Representative position offers an Employee Assistance Program with 24/7 counseling services, legal assistance, and financial consultation for employees and their households at no cost. It also provides a workplace culture that cultivates employee wellbeing, values individual humanity, and actively promotes a healthy, joyful workforce. Additional perks and benefits are detailed further in the post.

Requirements

• Receives minimal instruction on day-to-day work and receives general instruction on new assignments.
• Excellent oral, written, and interpersonal communication skills required.
• Strong customer service orientation skills.
• Able to multi-task while being a team player.
• Excellent organization skills.
• Excellent typing skills and ability to work with a computer.
• Reliable transportation to get to the area assigned.
• High school diploma or GED required.
• Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.
• Completion of New Hire Orientation at the beginning of employment.
• All training requirements including Relias at the beginning of employment and annually thereafter.
• Current driver’s license, acceptable driving record and current auto insurance.

Nice To Haves

• Previous customer service experience preferred.

Responsibilities

• Scheduling clients, collection of payment, and maintaining current and updated client paperwork.
• Arriving clients to the clinician practice, which includes greeting the client, verifying personal information, method of payment, and insurance; collecting co-payment when applicable; entering necessary information into the computer system; and providing requested information to clients.
• Scheduling clinicians’ appointments and obtaining clients' benefits and eligibility.
• Bumping, canceling, and handling no-show appointments according to the established process.
• Working with clients, families, and/or staff in handling and resolving problems that occur during the course of a visit.
• Providing leadership with perception of clinician office practice services.
• Requesting, preparing, and ensuring the completeness of the client health record.
• Collecting and making changes for payments received, completing receipts for clients, and following appropriate paperwork to record transactions.
• Comparing daily cash amounts against daily transactions to ensure records balance.
• Verifying and coordinating client referrals.
• Effectively utilizing all appropriate applications of Electronic Medical Records.
• Answering the phone system, handling and/or directing calls to the appropriate area; placing calls as requested by leadership.
• Effectively managing dynamic, potentially stressful client encounters.
• Maintaining the general appearance of the waiting room or reception area by straightening magazines, chairs, and other light furniture.
• Maintaining working knowledge of all office equipment, fax, copiers, phones, etc.
• Participating in service monitors and quality improvement programs.
• Using excellent guest relations skills in all interactions with clients, visitors, and staff.
• Performing additional duties and projects as assigned by leadership.

Benefits

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce.
• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED