Client Access Representative

Brightli•Chillicothe, MO

3d•Onsite

About The Position

Client Access Representative Location: Chillicothe, MO Employment Type: Full-Time Shift: Monday - Friday, 8:00 AM - 5:00 PM Job Summary: Are you a customer-focused professional who enjoys helping others and making a meaningful impact? Join Centerstone as a Client Access Representative and play a vital role as the first point of contact for the individuals and families we serve. In this role, you will provide administrative and clerical support within a clinical setting while delivering a high standard of customer service. You’ll interact regularly with clients and patients—both in person and over the phone—ensuring a welcoming, efficient, and supportive experience. The ideal candidate is personable, organized, and thrives in a fast-paced environment. You bring strong communication skills, attention to detail, and a commitment to exceptional service. Proficiency in basic computer applications—including Microsoft Outlook, Teams, Excel, and Word—is required to support scheduling, communication, and documentation.

Requirements

High school diploma or GED required.
Demonstrated basic computer skills are required, including the ability to effectively use Microsoft Outlook, Teams, Excel, and Word for communication, scheduling, and documentation tasks.
Excellent oral, written, and interpersonal communication skills.
Strong customer service orientation.
Ability to multitask while maintaining a team player mentality.
Excellent organization and typing skills.
Reliable transportation to the assigned area.

Nice To Haves

Previous customer service experience preferred.

Responsibilities

Arrive clients at the clinician practice, greeting them, verifying personal information, insurance, and payment details.
Schedule clinicians' appointments and confirm client benefits and eligibility.
Manage appointment changes, cancellations, and no-shows according to the established process.
Work with clients, families, and staff to resolve any problems during the visit.
Request, prepare, and ensure the completeness of client health records.
Collect payments, provide receipts, and ensure transactions are accurately recorded.
Verify and coordinate client referrals.
Manage the electronic medical records system effectively.
Answer phone calls, direct inquiries, and provide leadership with feedback regarding clinician office services.
Maintain the general appearance of the reception area, ensuring it is welcoming for clients.
Participate in quality improvement programs and service monitoring initiatives.
Perform additional duties and projects as assigned by leadership.

Benefits

Employee benefits package - health, dental, vision, retirement, life, & more
Competitive 403(b) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees
Company-paid basic life insurance
29 Days of PTO for Full-Time employees
Emergency Medical Leave Program
Flexible Spending Accounts – healthcare and dependent child-care
Health & Wellness Program
Employee Assistance Program (EAP)
Employee Discount Program
Mileage Reimbursement (when applicable)
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
Top-notch training: initial, ongoing, comprehensive, and supportive
Career mobility: advancement opportunities/promoting from within
Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness