Client Access Representative - Float

Brightli • Independence, MO

4d • Hybrid

About The Position

Are you passionate about helping others and creating a welcoming experience for individuals seeking healthcare services? As a Client Access Representative - Float, you will play a vital role in supporting clients and ensuring smooth operations across multiple clinic locations throughout the region. This position offers the opportunity to make a meaningful difference in the lives of those we serve, work alongside a compassionate and collaborative team, develop valuable healthcare administration skills, enjoy a dynamic work environment, and build relationships with clients and providers across multiple locations. We are seeking a dependable, customer-focused professional who thrives in a fast-paced environment, communicates effectively, and enjoys helping others.
The Client Access Representative - Float serves as the first point of contact for clients and visitors while supporting clinician office practices with scheduling, client registration, insurance verification, payment collection, and administrative support. This position floats between multiple clinic locations based on operational needs and plays a critical role in creating a positive client experience while ensuring accurate and efficient front-office operations.

Requirements

• High school diploma or GED required.
• Minimum of six (6) months of customer service experience required.
• Excellent oral, written, and interpersonal communication skills.
• Strong customer service orientation with the ability to build positive relationships with clients, families, and coworkers.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
• Strong computer, data entry, and typing skills.
• Ability to independently manage daily responsibilities with minimal supervision.
• Flexibility to travel and float between multiple clinic locations based on operational needs.
• Reliable transportation required.
• Successful completion of background screening, including criminal record, driving record, abuse/neglect, and fingerprint checks.
• Current driver's license, acceptable driving record, and current auto insurance required.

Nice To Haves

• Experience working in a medical office, healthcare setting, or customer-facing administrative environment preferred.

Responsibilities

• Welcome and assist clients, families, and visitors by creating a professional, friendly, and supportive experience.
• Schedule appointments, verify insurance eligibility and benefits, and coordinate client referrals.
• Register arriving clients by verifying demographic information, payment methods, and required documentation.
• Manage appointment changes, cancellations, and no-show processes in accordance with established procedures.
• Utilize electronic medical record systems to accurately document and maintain client information.
• Collect payments, process transactions, issue receipts, and balance daily financial records.
• Respond to incoming phone calls and direct inquiries to the appropriate department or team member.
• Resolve client concerns and support positive outcomes during potentially challenging or high-stress interactions.
• Maintain accurate and complete client health records and required paperwork.
• Support quality improvement initiatives, service monitoring activities, and administrative projects as assigned.
• Maintain a clean, organized, and welcoming reception and waiting area.
• Operate and troubleshoot standard office equipment including phones, copiers, scanners, and fax machines.

Benefits

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED