Brook Lane Admissions Coordinator - Full Time
About The Position
Join Our Team as a Client Access Coordinator! Are you someone who enjoys helping others feel supported from the very first moment they reach out? In this vital front-line role, you’ll be the welcoming voice for individuals seeking services, guiding them through the single point of entry process and ensuring they’re scheduled with the right resources. This position is part of our Outpatient Admissions Team. You will be responsible for: registration, insurance verifications, scheduling and ongoing authorizations. This position is perfect for someone who thrives in a fast-paced environment, communicates with clarity and compassion, and can stay grounded even when juggling multiple priorities.
Requirements
- Prior administrative experience in a medical office, insurance verifications, or mental health experience.
- Comfortable with basic to intermediate computer use
- Strong ability to set priorities and stay organized
- Clear, professional communication—both in person and over the phone
- A calm, therapeutic presence when supporting people in crisis
- Tact, discretion, and the ability to connect with individuals from all walks of life
- Openness to feedback and continuous improvement
- A collaborative spirit—someone who works well as part of an interdisciplinary team
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Registration
- Insurance verifications
- Scheduling
- Ongoing authorizations
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability coverage
- Long-term disability coverage
- Paid Time Off
- 401k plan
- Education assistance program
- Employee assistance program
- Shift differential for evening, night, or weekend shifts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
