Cleve Hostess

Clevelander Ocean LP•Miami Beach, FL

11h

About The Position

The Hostess presents a positive first impression of the establishment’s friendliness, excellent service and high standards. This person also greets guests upon arrival, informs guests of their wait time, monitors a waiting list, enters guest’s names into the system, shows guests to their table and bids guests farewell as they exit the property.

Requirements

At least 18 years of age
High school diploma preferred

Responsibilities

Presents a warm, welcoming and outgoing first impression to guests entering and/or passing by the property entrances
Delivers an enthusiastic and professional greeting to guests upon arrival to dining areas, and adds them to the wait list when necessary
Provides guests with menus and answers any initial questions
Seats guests at tables and bars
Assigns guests to tables in the venues they prefer, while keeping table rotation in mind so that servers receive a manageable number of tables and a fair opportunity to interact and engage in the sales process
Engages with guests to ensure happiness with the food and beverage services they receive
Consistently delivers exceptional service to guests while entertaining in a professional manner in accordance with the Company’s brand expectations
Builds relationships with guests that add value to the guest experience
Is knowledgeable and helpful about the local area, the hotel and the hotel services, bar and restaurant services
Responds to complaints and seeks resolution, involves management in all guest related issues or concerns
Supports and assists team members in all positions
Participates in in-house modeling programs, guest events, and performs model/presenter tasks at Clevelander events
Maintains weight and appearance levels consistent with that at time of hire
Models Clevelander apparel and accessories while greeting guests, and maintains an appearance consistent with the Company’s brand expectations
Serves as a Brand Ambassador for Clevelander, using finesse and good judgment
Maintains and ensures compliance of all policies and procedures at all time
Documents maintenance issues
Attends required meetings
Maintains a clean and orderly work area
Properly documents all transactions
May need to assist with clearing, cleaning and resetting tables
Additional duties as necessary and assigned