Night Shift Clerk

MOUNTAIN VIEW CO-OP•Black Eagle, MT

8d•Onsite

About The Position

The Clerk serves as a primary point of contact for Mountain View Co-op (MVC) customers and plays a key role in delivering excellent customer service while supporting daily retail operations. This position is responsible for assisting customers, processing sales transactions, maintaining merchandise displays, monitoring inventory, and promoting a clean, safe, and organized work environment. Clerks are expected to demonstrate professionalism, integrity, teamwork, and a commitment to MVC's customer-focused culture.

Requirements

Knowledge of customer service principles and practices
Knowledge of cash handling procedures
Knowledge of basic mathematics
Knowledge of general retail operations
Knowledge of MVC products and services
Knowledge of computer systems, POS systems, and basic Microsoft Office applications
Knowledge of safety rules, procedures, and practices
Ability to provide exceptional customer service in a fast-paced environment.
Ability to communicate effectively with customers, coworkers, and management.
Ability to follow verbal and written instructions.
Ability to accurately process transactions and maintain records.
Ability to operate computers, POS systems, and other retail equipment.
Ability to work independently and as part of a team.
Ability to adapt to changing priorities and workload demands.
Ability to work varied schedules, including evenings, weekends, and holidays as needed.
Ability to report to work regularly and punctually.

Nice To Haves

High School Diploma, GED, or equivalent preferred.
Previous customer service, retail, or cashier experience preferred.
Forklift certification or ability to obtain certification preferred.

Responsibilities

Provide prompt, courteous, and professional customer service.
Greet customers and assist with product selection, purchases, and inquiries.
Handle customer concerns and complaints professionally, escalating issues when appropriate.
Inform customers of current promotions, specials, and related products.
Communicate safe product handling procedures when applicable.
Operate the Point of Sale (POS) system accurately and efficiently.
Process cash, credit, and account transactions in accordance with company policies.
Maintain accurate cash handling and cash control procedures.
Follow MVC credit and sales policies.
Assist with receiving, stocking, pricing, rotating, merchandising, and facing products.
Monitor inventory levels and notify management of stock shortages or issues.
Ensure perishable products are rotated, stored, and refrigerated in accordance with company procedures.
Maintain a clean, organized, and customer-ready sales floor, warehouse, and work areas.
Assist with basic facility, grounds, and equipment maintenance as assigned.
Report maintenance, safety, operational, or customer service concerns to management.
Provide feedback and recommendations to supervisors regarding store operations and customer needs.
Support special projects, seasonal activities, and other operational needs as assigned.
Follow all company policies, procedures, and safety requirements.
Maintain awareness of workplace hazards and practice safe work habits.
Safely handle and work in proximity to petroleum products, propane, fertilizers, agricultural chemicals, and other regulated products as required by the location.
Report accidents, injuries, near misses, and unsafe conditions immediately.
Comply with all applicable federal, state, local, and company regulations.
Establish and maintain positive working relationships with customers, coworkers, vendors, and management.
Report to work on time, fit for duty, and in compliance with company dress code and grooming standards.
Perform other duties as assigned.