Clerk - Beer & Wine

BRATTLEBORO FOOD COOP•Brattleboro, VT

12d•Onsite

About The Position

The Brattleboro Food Co-op is seeking a Clerk for the Beer and Wine department. This role is responsible for keeping the beer cooler, wine shelves, and endcaps fully stocked, and providing prompt, courteous customer service to meet department objectives. The Co-op has been serving the community for 50 years and is committed to improving the quality of life for its community. They offer competitive wages, great benefits, and an excellent work-life balance, with opportunities for personal and professional growth.

Requirements

Ability to lift at least 30 pounds.
Customer service experience preferred.
Ability to take initiative at all times.
Knowledgeable about most products.
Continues to learn about new products.
Answer questions accurately.
Wear appropriate shoes.

Responsibilities

Keep beer cooler, wine shelves, and endcaps fully stocked.
Provide prompt, courteous customer service.
Assist customers with product questions in a prompt, courteous & friendly manner, referring questions to other staff if necessary.
Help customers place special orders.
Explain discounts.
Respond promptly to front end requests for prices and assistance.
Keep aisles clear and stay out of customers' way while stocking.
Keep stock on shelves in clean, orderly condition.
Clean shelves and racks as requested by manager.
Remove cardboard promptly during and at end of shift; remove trash as requested by manager.
Return equipment to assigned area.
Keep carts out of the way and not blocking traffic.
Keep equipment in working order.
Treat equipment with care and respect.
Report state of building problems to manager.
Participate in periodic inventory and preparation as needed.
Keep supplies stocked; inform manager of other supplies which are needed.
Handle hazardous equipment carefully.
Be aware of the presence of others when using such equipment.
Use proper lifting techniques.
Be mindful of potential hazards to customers and other employees and take actions to correct hazards.
Continue to work while greeting customers in a courteous manner.
Do own share of grungy tasks as requested by manager.
Look at the whole department when prioritizing tasks and complete these tasks in a timely fashion.
Be conscientious about co-workers and work with the team for department efficiency.
Give verbal communication to the next shift if necessary or written notes if urgent.
Come to work on time.
Take breaks when appropriate and come back from break on time.
Treat members with courtesy, patience, respect.
Give clear direction with input from manager.
Accept responsibility for own actions.
Exemplify honesty, integrity and ethics.
Stock shelves without overcrowding.
Face items that have been stocked; front as necessary.
Make sure labels are facing customers.
Check dates and rotate older stock to the front.
Make sure items are labeled by a shelf tag or sign.
Keep a fair pace in fronting by getting to the most needed sections.