Clerk

ABM•Hagerstown, MD

6d•Onsite

About The Position

The Mailroom Clerk is responsible for the accurate and timely receipt, processing, sorting, tracking, and distribution of non-production-related mail and packages throughout the facility. This position serves as a key point of contact for incoming deliveries and ensures packages and USPS mail are properly documented and delivered to the appropriate departments or employees.

Requirements

High school diploma or equivalent preferred.
Previous mailroom, shipping/receiving, administrative, or customer service experience preferred.
Strong computer skills and the ability to learn and use package tracking and mailroom software.
Proficiency with Microsoft Office, including Outlook, Word, and Excel.
Strong organizational and time-management skills.
Excellent verbal and written communication skills.
Strong attention to detail and accuracy.
Ability to prioritize multiple tasks and work independently with minimal supervision.
Professional and courteous interaction with employees, vendors, and delivery personnel.
Ability to safely lift and move packages as required by the position.

Nice To Haves

Experience using package tracking, shipping, receiving, or inventory management systems.
Familiarity with USPS and common parcel delivery services.
Ability to troubleshoot basic computer or tracking-system issues.
Strong customer-service mindset and ability to work effectively with a diverse group of employees.

Responsibilities

Receive and process incoming non-production-related packages and deliveries.
Sort and distribute incoming USPS mail to the appropriate departments, employees, or designated locations.
Utilize the facility's package tracking system to log incoming and outgoing packages, update delivery status, and maintain accurate records.
Verify package information and ensure deliveries are routed to the correct recipient.
Notify employees or departments when packages are received.
Maintain organized records of package receipts, deliveries, and other mailroom activities.
Assist with outgoing mail and packages, including preparing items for shipment when required.
Monitor and maintain an organized and clean mailroom area.
Communicate effectively with employees, vendors, delivery personnel, and management.
Address package or mail discrepancies and escalate issues when necessary.
Follow all company policies, facility procedures, and applicable safety requirements.
Maintain confidentiality and appropriately handle sensitive or business-related correspondence and packages.
Perform other duties as assigned.