Clerk

MOUNTAIN VIEW CO-OP•Conrad, IA

2d•Onsite

About The Position

The C-Store Clerk is typically the first point of contact for Mountain View Co-op (MVC) customers. This position is responsible for delivering excellent customer service, accurately processing transactions, and supporting daily store operations in a safe, compliant, and customer-focused environment. The Clerk must maintain a positive and cooperative attitude that promotes teamwork, integrity, honesty, and helpfulness while representing MVC’s culture and values.

Requirements

Knowledge of customer service principles
Knowledge of basic math and cash handling
Knowledge of organization and time management
Knowledge of MVC products and services
Knowledge of safety rules, procedures, and practices
Knowledge of basic computer applications (word processing, spreadsheets, POS systems)
Ability to build effective working relationships with management, co-workers, and the public
Ability to communicate clearly and effectively in both technical and non-technical terms
Ability to follow written and verbal instructions
Ability to maintain reliability, punctuality, and attendance expectations
Ability to work flexible schedules, including nights, weekends, holidays, and occasional lone shifts
Ability to work in a fast-paced retail environment
High School Diploma or GED preferred
Prior customer service or retail experience preferred

Nice To Haves

Forklift Certification or ability to obtain preferred

Responsibilities

Provide a positive customer experience through professional and courteous interactions with customers, clients, and vendors
Handle customer inquiries and complaints promptly and professionally, escalating as needed
Accurately operate the Point of Sale (POS) system and maintain proper cash control procedures
Follow MVC’s credit and cash handling policies
Ensure the store is properly stocked, merchandised, and faced
Rotate and monitor perishable products in accordance with food safety standards
Maintain cleanliness and organization of the store, including sales floor and work areas
Understand and promote current promotions and specials, and suggest related products to customers
Inform customers of applicable product handling and safety procedures
Assist in facility and equipment maintenance as needed
Ensure accuracy of transactions and assist with resolving system or balancing discrepancies (including Epicor/Triple E systems)
Follow all workplace safety practices and promptly report any safety concerns or incidents
Safely handle and work in proximity to flammable materials (diesel fuel, gasoline, kerosene, propane) and hazardous chemicals (e.g., herbicides and agricultural products) in accordance with company policy and applicable regulations
Comply with all MVC policies, procedures, and applicable local, state, and federal regulations
Perform other duties as assigned