Clerk

McHappy's•Vienna, WV

10h•Onsite

About The Position

This position works in a fast-paced, customer-oriented environment. The position serves the company in the role of sales and service and provides an exceptional service experience for the McHappy?s Customer. The position assists the customer with knowledge of products and supports them in selections and purchases. The position is responsible for but not limited to receiving customer payments for products, stocking product, cleaning and organizing.

Requirements

High school diploma or GED
Minimum of one (1) year of retail sales or customer service experience
Demonstrated ability to perform multiple duties at once
Demonstrated ability to interact with the public; work well individually and within a team setting
Demonstrated above-average communication skills and problem-solving skills
Demonstrated experience working with cash registers or ability to successfully navigate working with technology
Demonstrated ability to maintain confidentiality and use discretion in working with proprietary and other sensitive information
Takes a proactive, positive and sincere interest in our customers, ensuring continuity of the company’s long-standing relationship with the community
Complies with all company policies, standards and protocols, Standard Operating Procedures (SOP’s), Departmental Checklists and other required rules and practices.
Follows safety and security practices and protocols; and ensures these processes are timely, sufficiently and consistently followed; successfully completes and complies with all daily and other routine Departmental Checklists (Ex: Opening Checklist, Closing Checklist, Cleaning Checklist, etc.) and Standard Operating Procedures (SOP’s), adhering to these with the utmost attention to details related to cleanliness and safety
Complies with all training (in-person, video, classes, etc.) and successfully participates in and completes/passes all required trainings; follows all Departmental Checklists and Standard Operating Procedures (SOP’s)
Regular and routine attendance with the ability to work occasional evenings and/or week-ends
Ability to maintain a satisfactory and required attendance, punctuality and ability to work flexible schedules

Responsibilities

Identify sales opportunities, through customer interaction and engagement
Support the customer experience and increase sales through product knowledge and suggestions to the customer
Offer alternative product ideas or suggestions for customers
Support the sales goals for the store
Competently operates a cash register and other point of sale (POS) equipment
Ability to count money, customer change, make monetary transactions such as debit/credit cards
Ability to balance register and perform other transactions as required
Maintain an orderly appearance in the store, such as cleaning, organizing and accurately stocking product
Maintains effective and efficient quality control of products
Assists and supports the management in unpacking, inventorying and placing product
Assists with store security and inventory control and report any concerns to management
Participates in company, team and training sessions as required
Presents welcoming atmosphere for customers, works well with other team members and management
Follows all store and company policies and procedures
Maintains appropriate appearance and hygiene and satisfactory/required attendance, punctuality and ability to work flexible schedules
Maintains professional working relationships with employees, management and vendors
Performs other duties as assigned