Clerk V Bilingual - Achn - Austin Health Center
About The Position
Under general supervision, performs a variety of clerical functions requiring discretion and independent judgment. These include patient registration, scheduling, and filing. Answers all calls and directs them to appropriate department. Contacts patients for follow up as needed. May act as lead worker, all duties are performed in a highly confidential manner. This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.
Requirements
- High school diploma or G.E.D. certificate is required (must provide proof at time of interview)
- One (1) year of full-time experience in a clerical position is required
- Bilingual in English/Spanish (Bilingual testing for Spanish will be administered. Passing score of 3 – High Intermediate, is required)
- Knowledge of clerical and standard office practices and procedures
- Skilled in the use of standard office equipment
- Demonstrate good phone and email etiquette skills with strong response times
- Excellent verbal and written communication skills to work with all levels of individuals internally and externally
- Demonstrate the ability to use word processing and database software
- Ability to communicate with a diverse environment and communicate with tact and courtesy.
- Ability to understand and follow oral and written instructions
- Ability to multi-task and prioritize assignments
Responsibilities
- Provides customer service to the patients, family, and significant other
- Verifies patient information and registers patient in Electronic Medical Records (EMR)
- Schedules patient appointment in EMR
- Assists patient with using patient portal
- Distributes information to patients as directed by clinical providers
- Assists patients with transportation needs and makes follow-up call, as needed
- Participates in health center or departmental meetings
- Copies and/or scans documents, as needed
- Answers calls and routes them appropriately
- Sorts and distributes mail
- Prints and distributes depart/discharge documents
- Performs other duties as assigned
Benefits
- Medical, Dental, and Vision Coverage
- Basic Term Life Insurance
- Pension Plan
- Deferred Compensation Program
- Paid Holidays, Vacation, and Sick Time
- Public Service Loan Forgiveness Program (PSLF)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
