Clerk - Special Education

Katy ISD•Katy, TX

2d•Onsite

About The Position

This position provides support to users of the Special Education Student Information System (eStar) as well as performing some of the management functions of the system. The Clerk - Special Education will provide support to various school personnel including Diagnostic Specialists, Speech Language Pathologists, Special Education teachers, district administrators, Licensed Specialists in School Psychology, related service personnel, and campus administrators. This role involves assisting in the administration and maintenance of applications, creating training materials, providing end-user training, ensuring user satisfaction by responding to inquiries, logging and tracking user issues, responding to district requests for records, managing user accounts, and attending trainings to network with peers. Additionally, the position assists with the management of other computer systems within the special education department, handles SHARS duties as assigned, and provides personal care as identified in student IEPs.

Requirements

College hours, high school diploma or GED
Excellent typing, word processing and file maintenance skills
Ability to create forms, data/reports, charts, graphs
Excellent organization, communication, and interpersonal skills
Excellent telephone and public relation skills
Knowledge of general office machines
Ability to work with people
Ability to keep information confidential

Nice To Haves

Successful work experience in a school setting preferred
Experience in a helpdesk or support center environment preferred

Responsibilities

Provide support to users of the Special Education Student Information System including but not limited to Diagnostic Specialists, Speech Language Pathologists, Special Education teachers, district administrators, Licensed Specialists in School Psychology, related service personnel, and campus administrators.
Assist in administration and maintenance of those applications.
Assist in creation of training materials or provide end-user training for those applications.
Ensure user satisfaction by responding to user questions and requests for assistance.
Log all user questions and problems and tracks the same through to resolution.
Respond to other district requests for records.
Manage user accounts.
Attend trainings to network with other district clerks with similar job responsibilities.
Maintain a positive attitude at all times.
Assist with the management of additional computer systems in the special education department.
Other SHARS Duties as assigned.
Provide Personal Care as identified in applicable student IEPs.