SN Concierge

Sunrise Senior Living•Silver Spring, MD

15h•Onsite

About The Position

The Clerk / Skilled Nursing Concierge is often the initial contact and first impression that many people have of the Skilled Nursing Center in Sunrise Senior Living. The Clerk / Skilled Nursing Concierge is responsible for clerical duties that support the Skilled Nursing Center’s operations to include but not limited to maintaining medical records system and filing. Responsible for demonstrating the Mission for Sunrise Senior Living, “to champion quality of life for all seniors” in accordance with federal, state and local standards and regulations and Sunrise Senior Living policies to promote the highest degree of quality care and services to our guests/residents.

Requirements

High School degree / GED required
Proven customer service experience and skills preferably in a skilled nursing / long term care environment
Experience in medical records system preferred
Ability to handle multiple priorities
Possess written and verbal skills for effective communication
Demonstrates good organizational, time management skills and follow through skills
Possess accurate record keeping skills
Demonstrates good judgment, problem solving and decision making skills
Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications

Responsibilities

Oversees the Skilled Nursing Center entry area for visitors, families and guests/residents, extends a warm welcome and greeting.
Serves as the telephone receptionist for the Skilled Nursing Center while meeting and/or exceeding hospitality and quality service standards.
Takes complete messages with pertinent information (name, number, message) as appropriate and communicates messages to the intended recipient.
Assists guests/residents, families, visitors, physicians and Skilled Nursing team members as requested with information, supplies, records and messages.
Performs clerical duties for the Skilled Nursing Center.
Documents monthly physician orders on guest’s/resident’s chart.
Maintains nurses stations including forms, files, drawers and cabinets.
Sends get well cards to residents in the hospital.
Orders Memory Flower for any residents that have passed away.
Sends sympathy cards to families and/or responsible parties as needed.
Maintains complete and accurate medical records in compliance with Sunrise Senior Living, Federal, State/Provincial, Local regulations and regulatory agencies and the standards of excellence promoted by the American Medical Records Association.
Ensures proper admissions documentation per admission procedures.
Assembles and completes all new charts with guest/resident assigned medical records number, name, physician’s name and/or other information pertinent to the guest/resident.
Maintains guest/resident charts according to Records Procedure Manual to meet regulations and to ensure ease of handling.
Establishes and maintains a chart alphabetical filing system for both current and discharged guests/residents in the medical records office.
Manages discharged guest’s/resident’s charts as outlined in Medical Records Procedures Manual; monitors for incomplete records or notes; notifies the Skilled Nursing Administrator or any deficiencies.
Completes all necessary information in the Death Registry when a resident expires.
Provides Administration and Nursing leaders with statistical compilation of data as required.
Partners with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements and promotion of Risk Management programs and policies; adherence to safety rules and regulations.
Practices safety procedures at all times including Personal Protective Equip (PPE), fire extinguishers, Safety Data Sheets (SDS), Lockout Tagout procedures.
Identifies potential hazards and maintains a safe environment for guests/residents and fellow team members.
Adheres to universal care precautions and all other infection control guidelines.
Demonstrates knowledge of emergency policy and procedures.
Responds to guest/resident, family, visitor’s inquiries, concerns in a timely and professional manner using the Problem Resolution process.
Communicates and assists other skilled nursing team members to accomplish guest/resident care plans.
Maintains and protects the confidentiality of guest/resident information.
Participates actively as a member of a team and committed to working toward team goals.
Demonstrates in daily interactions with others, our Team Member Credo.
Commits to serving our guests/residents and visitors through our Principles of Service.
Contributes in the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.
Attends regular meetings; Town Hall, Department Team Meetings, Cross Over, and others as directed by the Supervisor / Department Coordinator.
Participates in annual in-service as set forth by federal and state/provincial regulations.
Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
Perform other duties as assigned.