Clerk Services Specialist

Leon County Clerk of Courts and Comptroller's Office•Fl 32312, FL

1d•Onsite

About The Position

The Clerk of the Circuit Court and Comptroller serves Leon County residents by supporting court operations, processing and recording judicial orders, and safeguarding public records and funds. We are seeking service-oriented professionals to join our Tallahassee team. At the Clerk of the Circuit Court & Comptroller’s Office, you can: Take pride in delivering high-quality public service. Contribute to an organization that values professionalism and accountability. Participate in structured professional development. Support court operations and essential public services in Leon County.

Requirements

High school diploma or GED.
Ability to accurately enter, retrieve, and communicate information within authorized systems.
Ability to process transactions and service requests accurately within established procedures and escalate issues appropriately.
Ability to communicate clearly and professionally with the public, attorneys, justice partners, and staff.
Ability to maintain composure in high-volume or emotionally charged situations.
Ability to explain procedural information without providing legal advice.
Ability to apply policies, procedures, and service standards consistently.
Ability to identify discrepancies and refer matters to appropriate processing staff.
Ability to adapt to changing assignments and operational priorities.
Background screening as applicable
Verification of eligibility to work in the United States (E-Verify)
Pre-employment drug testing
Maintenance of required licensure or certification, if applicable

Nice To Haves

Associate or Bachelor’s degree preferred.
Experience in customer service, clerical, financial transaction handling, legal support, court operations, or administrative environments preferred.
Certain assignments, including passport services, may require federal eligibility and certification requirements.
Deputization, authorization, or federal certification may be required for certain assignments in accordance with office procedures and applicable requirements.

Responsibilities

Provides front-line assistance to customers seeking access to Clerk services, including responding to inquiries, explaining procedures within authorized scope, directing customers to appropriate resources, facilitating completion of required forms or requests, and processing authorized payments and transactions in accordance with established cashiering procedures and internal controls while maintaining professionalism in high-volume or sensitive interactions.
Receives and reviews customer submissions and requests for completeness within established guidelines and routes matters to appropriate processing units or workflows.
Coordinates follow-up communication and communicates status information within authorized access.
Provides assistance to customers seeking access to recorded documents and official records maintained by the Clerk and supports intake routing and authorized recording-related transactions consistent with established procedures.
Processes authorized payments, receipts, and financial transactions in accordance with established procedures and internal controls.
Maintains accuracy in transaction handling and supports reconciliation and documentation requirements within assigned authority.
Assignments may vary based on operational need and cross-training.