Clerk Scheduler, Home Health: FT, Days

Firelands Health Careers•Sandusky, OH

9d•Onsite

About The Position

Firelands Health is seeking a Clerk Scheduler for their Home Health department. This is a full-time, day shift position. The role involves managing visit calendars, processing physician orders, auditing visit notes, and handling various patient-related processes such as Resumption of Care (ROC) and recertification triggers. The Clerk Scheduler will also manage the hospitalized patient list, communicate with the Home Health Liaison, and complete communication forms. Additionally, the position requires learning and effectively using the Home Health computer software, entering daily visit data, and adhering to Medical Center and departmental policies. The role also involves promoting positive relationships, complying with mission statements, and participating in performance improvement activities. The Clerk Scheduler will use various office equipment and demonstrate service excellence.

Requirements

High School graduate or equivalent, and at least 18 years of age.
Ability to operate a personal computer.
Ability to handle telephone calls with proper etiquette.
Ability to effectively communicate with a variety of professional and lay people.
Ability to use personal computer, printer, copier, fax machine, 10 key calculator.
Organized in work habits.
Punctual attendance at assigned work location is required.
Ability to work in a safe and efficient manner and maintain an accident free work place, including ability to demonstrate a working knowledge of emergency codes.
Ability to comply with OSHA regulations and CDC standard and transmission-based precaution recommendations and to utilize proper personal protective equipment.
Ability to comply with provisions of applicable S.D.S. forms.
Successful completion of a 90-day probationary period.

Responsibilities

Answer telephone lines promptly and efficiently.
Respond to message content appropriately.
Make initial courtesy call to patient.
Manage visit calendars: process physician order to update frequencies; audit visit notes.
Manage Resumption of Care (ROC) process.
Manage recertification trigger process.
Manage hospitalized patient list: communicate with Home Health Liaison regarding patients admitted to client’s hospital.
Complete communication form as necessary to document pertinent information.
Work on special projects when assigned (i.e. transfers, admissions, and discharge paperwork).
Learn and effectively use Firelands Regional Medical Center Home health computer software.
Ability to enter daily visits data in computer.
Adhere to Medical Center and departmental policy and procedure.
Promote positive Firelands and community relationships.
Comply with the Mission statements of both Firelands Regional medical Center and Firelands Home Health.
Strive to exceed expectations.
Promote interpersonal techniques and motivation.
Participate in department performance improvement activities as assigned and attend required training.
Demonstrate service excellence and ACE.
Perform other duties, as assigned.