Clerk, Remote Testing

Austin Community College•Austin, TX

3d•Remote

About The Position

The Remote Testing Clerk monitors test takers remotely using webcam and screen-sharing technology to ensure academic integrity. They verify student identities, enforce testing rules, prevent cheating, and provide basic technical support during examinations. Work schedule may include evenings, nights, and weekends. Operates under the direct supervision of the department manager or designated supervisor. The role does not typically include supervisory responsibilities, but may occasionally provide guidance to junior staff or new hires as part of onboarding and training processes. The position is expected to work independently on routine tasks while seeking direction for more complex assignments.

Requirements

Understand and perform administrative and clerical procedures and systems, such as word processing, managing files and records, designing forms, and other office procedures and terminology.
Apply principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Basic principles of college-level administration.
Apply effective communication techniques and strategies.
Operate standard office equipment, including computers, telephones, copiers, and scanners.
Follow and apply knowledge of college policies and procedures.
Maintain schedules effectively.
Communication skills.
Adherence to confidentiality laws.
Perform word processing and spreadsheet tasks.
Ability to manage time effectively and prioritize tasks.
Demonstrate excellent organizational skills to handle multiple responsibilities.
Work independently and within a team.
Demonstrate attention to detail by maintaining high vigilance to monitor multiple test takers simultaneously and detect subtle rule violations.
Proficiency with computers, webcams, screen-sharing, and proctoring software.
Proficiency in the use of video conferencing tools such as Zoom.
Clear, professional verbal and written communication to provide instructions and handle escalations.
Create electronic presentations, information packages, and activity schedules.
Use a variety of spreadsheet, word processing, database, and presentation software, including Google Workspace Docs, Sheets, and Slides.
High school diploma or equivalent.
One (1) year of related experience.

Nice To Haves

Associate degree.

Responsibilities

Monitor students using webcam and screen-sharing technology during remote testing to ensure compliance with testing protocols and prevent academic dishonesty.
Welcome test takers and explain testing procedures clearly.
Verify student identities and enforce testing rules to prevent cheating.
Document incidents and report irregularities.
Maintain detailed logs and collaborate with the proctoring team to refine proctoring processes.
Maintain security and confidentiality regarding student information and all aspects of testing in accordance with FERPA and established office procedures.
Provide basic technical support during examinations.
Perform opening and closing procedures.
Perform administrative duties for a department in support of faculty, staff, and/or student efforts, including examining and answering correspondence, processing and prioritizing office communications, processing mail, answering phone calls and email, and arranging conference calls.
Perform clerical duties, including correspondence, maintaining tracking systems and logs, processing mail, and duplication.
Provide customer service to faculty, staff, and/or prospective, current, and returning students.
May serve in a variety of areas focusing on specific rules, government regulations, and documentation specific to that area.
Provide clerical support for programs and functions.