Clerk, Physician Services

Lifepoint Health • Georgetown, KY

2d • Onsite

About The Position

The Physician Services Clerk provides quality customer service to patients and performs those functions delegated and assigned by the Office Manager. This role is responsible for carrying out front office activities in a kind and courteous manner, being helpful to customers and their families, and notifying the office manager of customer complaints in a timely manner. The clerk will gather appropriate demographic information, update the practice management system, and notify customers of long waits while offering alternatives. They will ensure effective telephone communication, coordinate EMR/medical record activities, collect and post payments, and ensure the safety and security of all monies. Additionally, the role involves scheduling patients, coordinating appointment scheduler activities for efficient patient flow, performing insurance eligibility verification, obtaining prior authorization, researching patient ledgers to educate patients on balances and collect payments, and performing appointment confirmation calls. The clerk will also complete required in-services, participate in patient satisfaction improvement initiatives, and make referrals to other medical care team members when needed.

Requirements

• Excellent oral and written communication skills
• Excellent customer service skills
• Ability to work in a fast-paced environment, problem-solve, and handle stress in a positive manner
• Must be able to communicate clearly to customers in person and over the telephone
• Hearing must be adequate to perform duties
• Normal visual acuity necessary to perform duties
• Must be able to read and write to fulfill job description
• Must be able to prioritize and cope with stress in a positive manner

Nice To Haves

• High School Diploma or GED
• Associate’s degree

Responsibilities

• Carries out front office activities in a kind and courteous manner and is helpful to customers and their families
• Notifies office manager of customer complaints in a timely manner
• Gathers appropriate demographic information on each customer and updates the practice management system
• Notifies customers of long waits and offers alternatives
• Ensures effective telephone communication and documents messages
• Coordinates all EMR/medical record activities
• Collects and post payments and ensures safety and security of all monies
• Schedules patients and coordinates appointment scheduler activities to facilitate efficient patient flow
• Performs insurance eligibility verification and obtains prior authorization as needed
• Researches patient ledger in effort to educate patient on balances due and collect payment for services rendered
• Performs appointment confirmation telephone calls
• Completes required in-services
• Participates in the development and implementation of patient satisfaction improvements
• Makes referrals to other medical care team members when needed

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Options for accident, critical illness, long-term, short-term, and hospital indemnity insurance
• Professional development opportunities
• Free Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED