SSS IV - Clerk of Courts

County of Chester • Justice Center - West Chester, PA

12d • Onsite

About The Position

The SSS IV provides intermediate administrative support and clerical duties within their respective department. This person must have strong organization, computer and typing skills. Essential duties, tasks and accountabilities will vary by department and may include receptionist/customer service duties, typing and data entry, clerical duties, maintaining databases, logs and spreadsheets, sorting and distributing mail, maintaining and ordering supplies, filing and indexing, and performing special projects as assigned. Additional duties include handling customer-based transactions, engaging with the public daily, attention to detail, awareness of spelling and grammar, daily use of the CPCMS database, sending paperwork to the prison for processing, entering bench warrants into the database, updating case information via email/interdepartmental requests, adapting to change, accepting feedback, good verbal and listening skills, and the ability to handle difficult clients. Dealing with attorneys, judges, officers of the court and the public with professionalism and respect is a must. Daily duties include scanning and filing court paperwork, cross-checking conflict orders with MDJ status, entries of appearances, judgments, and background checks, ARD statuses, Everbridge notifications, case/address updates, arraignment paperwork, loose docketing, Post Conviction Relief Act petitions and docket entries, importing files to Trackman, case creation, cash receipt files and accepting payment of posted bail, and appointments.

Requirements

• High School Diploma or General Education Degree (GED)
• Minimum of one year of general office experience
• Excellent verbal and written communication skills
• Strong typing skills (minimum of 50 wpm)
• Ability to use office machines (fax, copier, calculator, etc.)
• Strong interpersonal skills
• Ability to use common sense understanding to carry out written or verbal instructions
• Accurate and detail oriented with strong grammar and spelling skills
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to work as part of a team
• Ability to follow office protocol
• Flexible, with an ability to multi-task and carry tasks to completion
• Ability to interface effectively with all levels of county management
• Trauma-informed thinking and/or ability to learn skill
• Dressing and speaking professionally. (Business-like attire is a must)
• Ability to work in the office daily; this position will not offer remote work
• Intermediate Office Suite Skills, (Word, Excel, PowerPoint, and Explorer)
• Intermediate OutLook skills (Email and Calendar)
• PeopleSoft skills (Financial and HR) or the ability to learn PeopleSoft

Nice To Haves

• Associate’s degree from an accredited college or university with courses in Office Administration, or equivalent combination of education and experience
• Excellent ability to establish priorities, work independently, and proceed with objectives without supervision
• Customer service experience
• Strong ability to handle and resolve recurring problems
• Strong knowledge of county policies and procedures

Responsibilities

• Receptionist/customer service duties (answer phones, make outgoing calls, direct calls, greet visitors)
• Typing and data entry (prepare and distribute lists, transcription, maintain statistical data, proofreading)
• Clerical duties (fax, copy, print, etc.)
• Maintain databases, logs and spreadsheets
• Sort and distribute incoming mail
• Maintain and order supplies
• Filing and indexing (locate and pull files, re-file, update and maintain records)
• Perform special projects as assigned (e.g., research, training, run errands, etc.)
• Perform other duties, tasks and office functions, as required (e.g., attend meetings, facilitate meetings, etc.)
• Handling customer-based transactions
• Engaging with the public on a daily basis
• Attention to detail, awareness of spelling and grammar
• Daily use of the CPCMS database; Knowledge of the CPCMS database
• Sending paperwork to the prison for processing
• Entering bench warrants into the database
• Updating case information via email/interdepartmental requests
• Ability to adapt to change and accept feedback
• Must have good verbal and listening skills; ability to handle difficult clients
• Dealing with attorneys, judges, officers of the court and the public with professionalism and respect is a must
• Scanning and filing Court paperwork
• Cross-checking Conflict orders with MDJ status
• Entries of Appearances , Judgements, and Background checks
• ARD Statuses (email & from court)
• Everbridge Notifications
• Case/ Address Updates
• Arraignment Paperwork
• Loose Docketing
• Post Conviction Relief Act petitions and docket entries
• Importing files to Trackman
• Case Creation
• Cash Receipt Files and accepting payment of posted bail
• Appointments
• Answering phone calls and conducting window transactions
• Processing Summary Appeal and Pre-Trial filings

Benefits

• Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED