Clerk IV

Commonwealth of Massachusetts • South Yarmouth, MA

11d • Onsite

About The Position

The Department of Developmental Services (DDS) is searching for an enthusiastic, outgoing, reliable individual to fill an Area Office Clerk IV position located in the Cape & Islands Area Office. The position requires strong social and interpersonal skills to interact with the public. The primary role of the Clerk IV is managing and maintaining the reception area as well as being responsible for answering the telephones, greeting, and assisting visitors and providing routine information concerning agency services according to established procedures.

Requirements

• Must be at least eighteen (18) years of age.
• Must possess current and valid Class D Motor Vehicle Operator's License.
• At least three years of full-time, or equivalent part-time, experience in office work.
• Exceptional customer services skills required.

Nice To Haves

• Excellent communication and organizational skills.
• Extensive knowledge in Microsoft Office Word, Excel, and Outlook.
• Ability to file material in accordance with standard filing procedures.
• Able to understand and follow moderately complex oral and written instructions and collect, compile, and interpret data and prepare complex reports.
• Ability to multi-task and prioritize requests to adequately support the office.

Responsibilities

• Manage and maintain the reception area.
• Answer telephones.
• Greet and assist visitors.
• Provide routine information concerning agency services according to established procedures.
• Maintain Area Office systems and processes.
• Operate standard office machines and equipment.
• Maintain equipment supplies and report equipment issues.
• Ensure the efficiency of the office.
• Input data into the Hub/HCSIS on a consistent basis to assure individuals are enrolled.
• Analyze and manage data from the HUB, HCSIS and EIM.
• Serve as a resource to staff to assist in resolving computer difficulties and as a point person for Hub and HCSIS issues.

Benefits

• Comprehensive Benefits
• Outstanding suite of employee benefits that add to the overall value of your compensation package.
• Work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED