Clerk Intake [1319]

Texas Panhandle Mental Health•Amarillo, TX

5h•Onsite

About The Position

At Texas Panhandle Centers (TPC), you’ll be part of a caring team dedicated to making lives better for over 10,000 individuals and families each year across the Texas Panhandle. As a non-profit, TPC provides a wide range of services from mental health and substance use support to intellectual and developmental disability care, empowering clients of all ages to achieve dignity and independence. With seven service centers located throughout the region, our staff work together with our clients to achieve our mission to create an accessible system of care that supports individual choice and truly make a difference. We invite you to join us in our vision of “Making Lives Better!”

Requirements

High school diploma or GED
One semester (12 credit hours) of accredited college work; or minimum of eighth grade reading comprehension level as evidenced by score on the Adult Basic Learning Examination (ABLE)
Six (6) months of clerical work experience
Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA)
Must have a valid Texas driver's license and be insurable under agency vehicle policy
Must be 18 years of age or older
Strong data entry and scheduling skills
Able to multitask
Attention to detail
Ability to work well with a team
Professional attitude
Proficient in computer skills to support the responsibilities within the position
Ability to adjust to changes in work duties
Reliable attendance
Strong customer service skills

Nice To Haves

Bilingual
Medical office experience

Responsibilities

Maintain ethical and professional communications at all times using respectful Trauma-Informed Care language
Work in a fast-paced, high-volume clinic setting
Be part of a clinic support team that ensures individuals seeking mental health services are welcomed to the clinic and assisted through the process of receiving ongoing treatment
Perform duties in the reception areas of the TPC mental health clinics
Answering incoming calls and properly routing them
Scheduling and rescheduling established patients
Confirming and updating demographic information
Answering basic patient questions and assisting with scanning, faxing and filing as needed
Verifying documentation is up-to-date for services to be reported in compliance with contracts and payer sources
Scheduling provider appointments for services to be performed in the community and clinic
Completing financial assessments for people seeking services and ongoing at required intervals
Additional data entry duties as needed
Communicate effectively with nurses, physicians, patients and other staff
Adjust daily job duties based on the needs of the clinic and requirements within TPC grants and contracts
Adhere to TPC Business Code of Conduct and report concerns if ethical and/or business standards defined in the code are compromised

Benefits

501(c)(3) designation – you can apply for the Public Service Student Loan Forgiveness
Urgent Care visits for a low $10 co-pay
Medical, Dental, and Vision
Employer paid life insurance (1.5 times employee’s salary)
Staff automatically enrolled into a 457 Retirement Account at 1% of their annual salary. Employer match 1% higher than employee’s contribution up to 6% in the 403(b) or 457 Retirement Savings Plan
PTO accrual
Holidays
One (1) annual Mental Health Floating Holiday, one (1) annual Celebrate Diversity Floating Holiday, and one (1) annual A Day to Remember Floating Holiday available to staff after 90 days of employment
Additional Supplemental Coverage available i.e. Disability, Accidental, Cancer, Critical Care, and Section 125 Flexible Spending Account Plan
Teladoc – gives you or your immediate family members in the household access to a medical provider free of charge via telephone or video
Employee Assistance Program (EAP) – gives you or your immediate family members in the household access to behavioral health, financial, and legal counseling in person or via telephone