Clerk III - UI Health Care Tiffin Family Medicine Clinic 100%
About The Position
The University of Iowa Health Care - Tiffin Family Medicine Clinic is seeking a 100% Clerk III to provide front desk reception duties for checking in and checking out patients, as well as scheduling clinic appointments. This is a high-volume public contact position, requiring use of multi-tasking skills and the ability to answer multi-line phones on a consistent basis to assist external and internal customers. University of Iowa Health Care is Iowa's only comprehensive academic medical center and a regional referral center, recognized as one of the best hospitals in the United States. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Our mission is: Changing Medicine. Changing Lives.® The WE CARE Core Values are: Welcoming, Excellence, Collaboration, Accountability, Respect, and Empowerment.
Requirements
- Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
- Public Contact/Customer Service experience.
- Driver's License and ability to meet UI Fleet Safety Standards.
- Availability to provide support to other clinical locations based on clinical need/hours.
Nice To Haves
- Medical Terminology
- Experience with EPIC
- Customer service experience in a healthcare setting
- Demonstrated excellent written/verbal communication.
- Experience in Family Medicine
Responsibilities
- Gathers demographic data information and enters into the hospital EPIC system.
- Gathers the referring entity, primary care provider(s), and other healthcare providers’ information and enters into the hospital EPIC system.
- Performs proper name search procedures as outlined in Policy and Procedures Manual.
- Alternates with other scheduling clerks in responding to telephone calls and assisting patients, physicians, specialty nurses, and other healthcare providers at the Scheduling desk.
- Assumes duties of schedulers and/or receptionists during their absences.
- Maintains effective communication with appropriate divisions.
- Performs miscellaneous clerical duties as assigned.
Benefits
- paid vacation
- sick leave
- health, dental, life and disability insurance options
- generous employer contributions into retirement plans
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
