Clerk III

City of Vancouver•Vancouver, BC

7d•CA$34 - CA$40•Onsite

About The Position

The Contracted Services Coordinator (CSC) is responsible for coordinating the day-to-day contracted services for Engineering Services and supporting the Integrated Vendor Management Program (IVMP) and Quality Management Systems (QMS). The position responds to service requests and service delivery issues; monitors and measures central dispatch processes and vendor service performance to maintain established metrics; and liaises with Technology Services teams to support business technology tools.

Requirements

Completion of grade 12 preferably including or supplemented by courses in commercial subjects and bookkeeping.
Considerable related experience as an Office Support Clerk III, or an equivalent combination of training and experience.
Experience in providing dispatching and logistic services.
Working knowledge of elementary principles and practices of record keeping and office reporting.
Working knowledge of practices and standards of civil works or manufacturing operations and maintenance
Working knowledge of dispatching services
Excellent communication (oral and written), interpersonal and presentation skills
Excellent research, problem solving and analytical skills
Good organizational, critical thinking and time management skills including the ability to deal effectively with multiple tasks of moderate complexity and setting/meeting competing deadlines
Ability to maintain complex records and to prepare periodic statistical and narrative reports from such records.
Ability to interpret and communicate information clearly to audiences of varying technical expertise
Ability to develop and maintain positive, productive relationships at all levels in the organization and with external stakeholders
Ability to work independently while exercising sound judgment.
Proficient in the use of software applications, enterprise systems and databases such as MS Office, SAP, and Share Point

Responsibilities

Performs a range of moderate to complex clerical and dispatch duties that are focused on supporting Engineering branches with service requests; approves service plans, and coordinates, schedules and reserves City and all vendor goods and service resources
Collects, tracks and exports service request records and data when requested for legal compliance, incident claims and analyzing service performance
Coordinates tasks to ensure business continuity plans are met and tracks support services in conjunction with overall City Emergency Response Planning
Liaises between crews, vendors and other City departments to assist with service requests and resolving issues
Monitors, identifies and documents service deficiencies to support corrective actions that resolve non-compliance with contract terms of service and service level agreements
Maintains all files and records and creates regular reports and supports metrics reporting
Responds to general enquires from the public
Reconciles vendor payments and receivables
Follows the framework for Quality Management Systems to ensure issues are resolved and vendor performance is improved
May attend meetings and participate in forums with vendors in the absence of the Contracted Services Lead
Other duties/responsibilities as assigned