Clerk III - UI Health Care Heartland Drive Sleep Center 100%

UIOWA•Iowa City, IA

1d•Onsite

About The Position

University of Iowa Health Care - UI Community Clinics is seeking a 100% Clerk III at our Heartland Drive Sleep Study Center to provide front desk reception duties for checking patients in and out, as well as scheduling clinic appointments. This is a high-volume public contact position requiring multi-tasking skills and the ability to answer phones on a consistent basis to assist external and internal customers. This position will mainly support our patients at Heartland Drive Clinics but could float to other clinic locations based on clinical needs/hours. For over 100 years, Iowa Healthcare’s primary focus has been the health and wellness of our patients. We provide care for pregnancy, baby wellness, vaccinations, school and athletic physicals, acute visits, annual check-ups, mental health, on-site laboratory services, and more. Our team builds relationships with patients, monitors their care history, and delivers personalized, compassionate care to every patient. When a patient needs specialty care, our family medicine provider connects them with the appropriate UI Health Care specialist, ensuring a seamless experience by sharing your medical records. This position comes with the University of Iowa's full, comprehensive benefit package including generous employer contributions into retirement plans, paid vacation and sick leave, and much more! This position also includes FREE on-site parking!

Requirements

Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
Public Contact/Customer Service experience.
Demonstrated excellent written/verbal communication.
Driver's License and ability to meet UI Fleet Safety Standards
Availability to provide support to other clinical locations based on clinical need/hours

Nice To Haves

Medical Terminology
Experience with EPIC
Previous experience in an ambulatory healthcare setting
Previous clerical experience with Pediatric and/or Adult patient populations
Previous experience with neurology patient populations

Responsibilities

Gathers demographic data information and enters into the hospital EPIC system.
Gathers the referring entity, primary care provider(s), and other healthcare providers’ information and enters into the hospital EPIC system.
Performs proper name search procedures as outlined in Policy and Procedures Manual.
Alternates with other scheduling clerks in responding to telephone calls and assisting patients, physicians, specialty nurses, and other healthcare providers at the Scheduling desk.
Assumes duties of schedulers and/or receptionists during their absences.
Maintains effective communication with appropriate divisions.
Performs miscellaneous clerical duties as assigned.