Clerk III- Orthopedics, North Liberty Campus

University of Iowa • Iowa City, IA

8d • Onsite

About The Position

The University of Iowa Health Care, Department of Orthopedics and Rehabilitation, is seeking a full-time customer-focused individual to join our team as a Clerk III at the University of Iowa Health Care North Liberty Campus. This role is integral to maintaining efficient and effective front-line operations within a high-volume, dynamic clinic environment. The work schedule for this position is Monday through Thursday- 9am-5:30pm and Friday 8:30am- 5pm. May include occasional Saturday shifts. Assigned shift may vary slightly. As a Clerk III, you will be the first point of contact for patients and visitors, providing exceptional front desk reception services. Your primary responsibilities will include managing the check-in and check-out processes for patients, and scheduling future clinic appointments. This position demands the ability to multitask effectively and deliver outstanding service in a fast-paced setting. The ideal candidate will thrive in a fast-paced environment, demonstrating a positive, friendly, and polite demeanor while assisting both external and internal customers. Success in this role will come to those who are detail-oriented, organized, and enjoy helping others within a supportive and engaging atmosphere. If you are passionate about providing exceptional care and support to our patients and their families and being a part of an exciting and rewarding workplace, we look forward to hearing from you!

Requirements

• Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.

Nice To Haves

• Excellent customer service skills that include face-to-face customer/patient experience.
• Experience working in a healthcare environment with patient-facing responsibilities.
• Excellent verbal and written communication skills
• Experience working on computers and navigating multiple systems
• Hospital and/or medical patient scheduling
• Medical terminology

Responsibilities

• Scheduling outpatient appointments, coordinating clinic appointments with diagnostic tests, ancillary services, or other departments. Negotiate appointments with patients and other departments.
• Completion of check-in process in an outpatient clinic. This includes, but is not limited to, obtaining patient demographics, valid payer information, co-payment, and outside imaging. Facilitate patient flow and maintain communications with clinical staff.
• Process and manage incoming referrals, medical records, related documentation, and external imaging.
• Serves as an intermediary between patients and Nursing, Advanced Practice Providers, and Faculty offices concerning scheduling concerns and medical needs.
• Uses computers, medical records system (Epic), and a variety of software and/or conventional office equipment.

Benefits

• Regular position located in Iowa City, Iowa
• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree