Clerk III - Gastroenterology Clinic - 50% Days - Downtown Campus Jefferson Street Plaza

UIOWA•Iowa City, IA

4d•Onsite

About The Position

The University of Iowa Health Care Downtown Medical Center Plaza is seeking a Clerk III for their Gastroenterology Clinic. This position performs and coordinates clerical duties within the clinic, including patient calls for appointment reminders, assisting with patient scheduling, and follow-up. It requires examining and evaluating data according to established guidelines, with knowledge of assigned and related work areas. Duties may involve using personal computers, computer terminals, and various software and office equipment. The role may also provide functional supervision.

Requirements

Knowledge of office routines and functions sufficient to refer visitors and telephone calls and to route correspondence by name and functional area.
Knowledge of institutional and unit policies, processes and forms.
Knowledge of proper format, grammar, spelling, punctuation and capitalization.
Skill in utilizing computer software packages and online systems.
Skill in operating office equipment.
Ability to communicate effectively with staff, students, and the public.
Ability to follow oral and written instructions and apply institutional and other policies accurately.
Ability to gather, evaluate, and display data in appropriate format and keep accurate records.
Ability to exercise functional supervision over employees.
Ability to organize and prioritize multiple tasks.
Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.

Responsibilities

Making outbound phone calls to patients reminding them of their appointments.
Perform patient scheduling via EPIC.
Process patient billing.
Maintains appropriate files.
Reviews inquiries and provides information regarding policies and procedures requiring knowledge of both assigned and related work areas.
Prepares, compiles, and maintains records; calculates estimates or billings; and monitors, verifies, and reconciles departmental statements.
Recognizes and resolves problems.
May prepare cash reports and cash register edits.
Integrates information and may run routine queries to generate or produce reports.
Assigns, coordinates and reviews the work of other clerical personnel for conformance to established guidelines.
Composes correspondence in response to routine inquiries frequently without instruction or review.
Initiates and processes standardized forms related to area of assignment.