Clerk Front Desk - Steady Extra (Paris LV)
About The Position
As a Front Desk agent, you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, front desk agents are resources for all guest questions with an upbeat and positive attitude and is the first line of defense when resolving guest complaints. You will register guests to rooms while receiving all pertinent information accurately, accommodate special requests whenever possible, and take same-day and future reservations following hotel rate structures and selling strategies. You will handle guest check-in and check-out in accordance with hotel credit and cash handling policies, resolve customer complaints, and answer guest inquiries regarding hotel services, in-house events, directions, and local attractions. You will also troubleshoot in-room movie/phone/billing problems and cancel room reservations according to procedures. This role requires balancing a bank daily, preparing key packets, ensuring brochures are stocked, and performing other tasks as assigned by a supervisor or assistant manager.
Requirements
- Strong Interpersonal and communication skills.
- One year experience in front desk or guest service field
- 6 months experience in basic computer knowledge
- Team Player
- Excellent oral and written communication in English
- Must be able to tolerate secondary smoke
- Must be able to complete several tasks at once with accuracy
- Must be able to stand for entire shift (an average 8 hour shift).
Nice To Haves
- Proficient in a second language would be beneficial.
- Self-starter with strong problem solving ability
Responsibilities
- Process check-in and check-out transactions for guests
- Assist guests with questions about the city and property
- Assist guests with booking dinner, show, etc… when necessary
- Assists with guest service recovery when possible
- Maintains and Upbeat and Positive attitude at all times
- Responsible for being apprised of current events in hotel to assist guests
- Acts a liaison on behalf of the guest to expedite guest requests
- Maintains a professional and courteous attitude towards all guests (internal and external)
- Anticipating guests needs and guest expectations
- Greets all guests with the proper introduction, and makes them feel welcome
- Answers telephone promptly, with a pleasant voice
- Maintains accuracy in cashiering
- Assists guests with problems, complaints or special need
- Effectively generates reports according to shift
- Provides rate information for future or current dates
- Processes casino status changes on guest folios
- Attaches needed paperwork to all checked out folios
- Keeps stations neat and well stocked with supplies.
Benefits
- drug test
- background check
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
